Associate Technical Writer
What You'll DoLearn the product delivery life cycle and how to monitor documentation progress within itWrite and edit user-facing documentation, including user guides, technical reference guides, and release notesCollaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to dateHelp maintain and organize our documentation site/knowledge base in ClickHelpReview and edit content for clarity, consistency, grammar, and adherence to our style standardsUse AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentationIncorporate feedback from user testing, support tickets, and customer questions to improve existing contentContribute to larger documentation projects such as content audits, migrations, or restructuring effortsWhat We're Looking For1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)Strong writing, editing, and proofreading skills, with an eye for clarity and consistencyAbility to break down complex or technical information into simple, user-friendly languageComfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platformsGood organizational skills and ability to manage multiple projects/deadlinesCuriosity and willingness to learn new technical concepts and toolsBachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experienceNice to HaveFamiliarity with software development concepts or SaaS productsBasic understanding of HTML/CSS with the ability to view and understand underlying HTML source codeExperience with generating and manipulating screenshots and diagramsExposure to an industry-recognized style guide, such as the Microsoft Style GuideWhy Join UsFully remote team with flexible working hoursMentorship and growth opportunities within a supportive teamOpportunity to shape how customers experience and understand our product