Data Center Technician (f/m/d)

Job PurposeThe Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30 PM .ResponsibilitiesPreparation, assembly and installation of racks, servers, storages and network equipmentDiagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)Installation and documentation of cabling for network connectivity (Ethernet, Fiber)Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as neededMaintain safety and security protocols, and clean work environments within the Data CenterEscort sub-contractors/vendors as neededAsset tracking of inventory using internal tools for all hardware installed in the Data CenterIdentify assets within the RMA period and provide them to Provisioning for replacementEnsure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zonesCollaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systemsMaintain SLA’s for ticket resolutions to deliver fast solutions to our customersLocal and domestic travel to maintain equipment colocation(s)Potential international travel for support and trainingWorking shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the scheduleContribute to internal knowledgebase to maintain up-to-date documentationChange management including defragmenting racks, IT equipment moves, and planned eventsAssist with other duties assigned by Data Center Service Team Leader or Head of OperationsRequired QualificationsHigh school diploma, GED, or equivalent work experience1-2 years of experience working in an IT role with an emphasis on hardware and/or infrastructure.A+ or Network+ Certification or equivalent work experienceDemonstrate strong spoken and written communication skillsPrior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)Preferred QualificationsTeamwork experience in a 24/7 rotational shift work environmentPhysical Requirements and Working ConditionsThe ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilitiesThe ability to use a computer and telephone for extended periods of time to communicate, create, and access information verbally and digitally The ability to lift up to 50 lbs of computer or related equipmentThe ability to climb and stand on a ladder as neededThe ability to use hands and fingers to manipulate computer equipment with fine detailThe ability to stand/bend/stretch/reach/kneel/crawl. Etc. as neededThe ability to regularly sit or stand for extended periods of time.DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded or canceled in writing by the Company.Apply now Go to job search