Technical Support

Technical Support Specialists are technical support professionals who assist users experiencing issues with hardware, software, networking, and other computer-related technologies. Respond to user inquiries regarding computer software or hardware operation Resolve problems by clarifying the user’s complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution Maintain a record of daily data communication transactions, issues and remedial actions taken, or installation activities Develop and maintain knowledge bases and FAQs for users Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software Job Types: Full-time, Contract Pay: $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to Relocate: Jacksonville, FL 32202: Relocate before starting work (Required) Work Location: In person