Associate, Enterprise Customer Success

Get started Navan Travel is free* — no platform feesLocation: Palo Alto, CA or San Francisco, CADepartment: Account Management/Customer SuccessAs an Associate, Enterprise Customer Success, you will play a key role in supporting the operational success of one (or multiple) of Navan's largest and most strategic enterprise clients. Working in close partnership with an Enterprise Customer Success Manager, you will help execute account strategy, act as a product expert, and collaborate cross-functionally to remove friction for client administrators and travelers. As a core member of the account team, you'll gain hands-on exposure to enterprise relationship management, delivering data-driven insights and operational excellence to drive meaningful value for a key Navan partner. This is a high-impact role with direct influence on customer satisfaction, product adoption and long-term retention. Designed as an apprenticeship-style opportunity, the role is intended to build the skills, experience and visibility needed to grow into an Enterprise Customer Success Manager position.What You'll DoMaintain a deep understanding of the Navan platform (Travel, Expense and Card) to advise the client on features that solve their specific business challengesPartner closely with the Global CSM on account planning, helping to execute strategic initiatives, business reviews and regional rollouts within the client's organisationAct as the primary operational liaison for technical inquiries, managing the bug-tracking lifecycle to resolution and serving as the internal voice of the customer to expedite critical escalationsDrive operational rigor by managing administrative workflows and generating ad-hoc performance reports to ensure data integrity and resolve daily programme bottlenecksAnalyse travel and expense data to identify spending trends, uncover cost-saving opportunities and recommend areas for programme optimisationOversee internal account projects, ensuring all deliverables are high-quality and completed within established timelinesWhat We're Looking ForBachelor's degree or similar relevant working experience2-3 years of full-time work experience, preferably in a customer/client-facing roleTravel and/or Expense industry experience a plusExcellent project-management and organisational skills, with the ability to manage multiple workstreams for a single large stakeholderData-driven approach with the ability to analyse spreadsheets and present findings clearlyAbility to prioritise tasks and initiatives in a fast-paced environment, as well as problem-solve under pressurePassion for deeply understanding a product to provide bespoke solutions for customersAttention to detail and excellent communication skills (written and verbal) are a mustPay Range$32 — $43 USDAbout NavanNavan (Nasdaq: NAVN) is the leading all-in-one business travel, payments and expense management platform that makes travel easy for frequent travellers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travellers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.BenefitsNavan offers a comprehensive benefits programme designed to support your well-being, financial security and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings and wellness resources for you and your family. We support long-term financial growth through retirement savings programmes and opportunities to participate in our equity plans, so you can share in Navan's success. To promote balance, we offer flexible time off, country-specific holidays and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources and exclusive travel-related perks. Wherever you're based, our benefits evolve with you.Workplace PolicyNavan believes in the value of in-person connections, whether that's sitting down to have lunch with one another, taking a walking 1:1 or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe and Asia among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.AccommodationsNavan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.Job Search Best PracticesWe have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coercing them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc). Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in "@navan.com" or "@navan.tech" or "@talent.navan.com".Equal Employment OpportunityNavan is an equal-opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, religion, colour, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.J-18808-Ljbffr