Customer Service Representative

About the OrganizationEOE StatementWe are committed to providing an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. We believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from all qualified individuals and strive to create an environment that promotes equal opportunities for all. DescriptionBen Weitsman of Albany LLC, a division of the Weitsman Family of Companies, the East Coast's largest privately held scrap metal processor, is currently looking for an Customer Service Rep at our Albany, NY location to work the scale. Weitsman Family of Companies is an employee-oriented company that offers a competitive benefits package including Medical, Dental, Vision, 401K, and Employer Paid Life Insurance. We also offer paid time off which includes 2 weeks' Vacation earned within the first year of employment and 6 observed Holidays. POSITION OVERVIEWWeigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents.Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.Provide a best-in-class customer experience.Willingness to learn all aspects of the office.Willing to cross-train in other positions and assist other teammates as needed.Ability to work in a fast-paced, non-stop environment while providing excellent customer service. QUALIFICATIONS:3+ years of previous customer service experience preferred.Must be able to work well under pressure while providing excellent customer service.Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.Must have excellent customer service, communication, organizational, and time management skills.Dependable and consistent work ethic.Must have the willingness to learn the facets of the scrap metal recycling industry.Computer experience preferred which includes Microsoft Excel, Word, and Office, and the ability to learn in-house systems (Buy Back Pro).Ability to meet attendance schedule with dependability and consistency.Must be able to pass all pre-employment requirements, which include but is not limited to a drug screen test and background check. Benefits:Medical, Dental, & Vision401 KEmployer Paid Life InsurancePaid Holidays (6)Paid Vacation If you are interested in this opportunity please apply to this job posting and forward your resume to nsmith@weitsman.com. LocationAlbany Full-Time/Part-TimeFull-Time Pay RangeShiftVarious Shifts Exempt/Non-ExemptNon-Exempt This position is currently accepting applications.