Customer Service Representative

Customer Service RepresentativeTireSocks, Inc.Location: Englewood, COFull-Time | On-SiteDo you enjoy solving problems, helping customers, and being part of a team that takes pride in what they make? At TireSocks, customer service goes beyond answering phones. It’s about helping construction and equipment professionals keep their jobsites running smoothly. We’re looking for a Customer Service Representative who can turn customer questions into solutions while supporting our fast-paced sales team.About TireSocksTireSocks is a leading manufacturer of surface protection covers for construction and industrial equipment. Our products are used globally by equipment rental companies, contractors, and industrial businesses to protect employees, finished floors, and valuable jobsite surfaces.We are known for high-quality products, fast turnaround times, and exceptional customer service that sets us apart in the industry.At TireSocks, we believe strong teamwork drives success. We foster a fun, positive culture where employees feel valued, supported, and empowered to make an impact every day. As an employee-owned company (ESOP), our team members aren’t just employees. They’re owners who share in the company’s success and growth.Position SummaryTireSocks is seeking a proactive, detail-oriented Customer Service Representative to support our equipment-based customers, including national rental accounts, construction companies, and industrial operations.This role goes beyond answering phones. You will be a trusted customer partner, assisting with product selection, verifying proper equipment sizing, managing orders from quote to delivery, and staying in regular contact by phone and email to ensure a positive experience.The ideal candidate is organized, responsive, confident communicating with equipment professionals, and thrives in a fast-paced manufacturing environment.Key ResponsibilitiesServe as the primary point of contact for inbound customer and sales team inquiries (phone, website, and email)Assist customers in identifying correct TireSocks products based on equipment type and measurementsGenerate estimates and process sales orders accuratelyProvide shipping options and delivery timelinesProactively track orders and communicate shipment updatesConduct customer outreach to confirm delivery, satisfaction, and resolve any issuesAssist with custom logo orders, artwork coordination, and approvalsTroubleshoot sizing questions to ensure proper fit and reduce incorrect orders and returnsCoordinate with production and shipping teams to ensure on-time fulfillmentMaintain accurate customer records in internal systemsSupport National Account Managers by preparing quotes, following up on opportunities, and assisting with customer projectsQualifications2+ years of customer service experience (B2B preferred)Experience working with equipment, manufacturing, rental, or industrial customers is preferred but not requiredStrong attention to detail, especially when reviewing measurements and specificationsExcellent written and verbal communication skillsAbility to manage multiple orders and priorities simultaneouslyComfortable working in a fast-paced environmentWhat Makes You a Great FitYou enjoy helping customers solve problemsYou are comfortable discussing equipment types and measurementsYou follow up. You don’t wait for issues to ariseYou value accuracy and take ownership of your workYou work well with internal teams and communicate clearlyExperience with equipment parts or manufacturing is a plus but not required; on-the-job training is provided to help you become an expertWhat We OfferCompetitive compensationHealth benefitsPaid time off401(k)Employee Stock Ownership Plan (ESOP) - be an owner, not just an employeeStable, growing manufacturing companyTeam-focused culture with long-term customer relationshipsOpportunities to develop product expertise and grow within the company