Regional Patient Care Specialist Partner

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Regional Patient Care Specialist Partner to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Regional Patient Care Specialist Partner you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.As a Regional Patient Care Specialist “PCS” Partner you will drive standardization by educating and developing all Patient Care Specialists and to improve the overall patient experience for front office and patient registration processes. The Regional PCS Partner will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members and strong customer service.Below, we have provided a high level view of what the role entails, with the complete job description discussed in detail during our interviewing process.Responsible for driving excellent customer service through the use of our customer credo cardsResponsible for assisting in the development of front office standardsPerform monthly site visits for standards, operational changes and updatesProvide guidance, training and education to clinical PCS staff on an ongoing basis as need per regionResponsible for ongoing training and educations after employee leaves the COEAbility to fill in PCS shifts for clinics as neededAssist and provide feedback with performance reviewsAssist with driving metrics such as CCOF, CC’s, NPS, intake accuracy and follow up visitsResponsible for providing feedback for PCS candidate selection for respective regionCreate and drive positive relationships with all personnel in region, specifically Patient Care Specialist staffAssist with cross-training of clinical staff to assist with PCS operations when necessaryAssist as a resource for hiring and scheduling within respective regionAssist with training for front office duties for ancillary services within regionResponsible for learning the aspects of compliance in the company by completing all mandatory compliance training.The ability to maintain friendly, cordial relations with all employees.The ability to build and maintain confidence and credibility with all employees.The ability to maintain friendly cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.Ability to comply with Company standards of operations.Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.At least three years of Front Office experience, preferable in urgent care, family practice or emergency room settingHigh School Diploma or Its EquivalentNo License RequiredFast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.Please refer to the links below for information regarding your rights under certain federal lawshttps//www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdfhttps//www.dol.gov/whd/regs/compliance/posters/eppac.pdfMississippi Residents OnlyIn Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann.71-7-3(5).Applicants are limited to individuals from states, excluding the following California, Colorado, Hawaii, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.FastPace Health