Patient Care Coordinator

Job Title: Patient Care CoordinatorLocation: Somerset, NJEmployment Type: Full-Time, In-PersonSchedule: Monday – Friday (No weekends)About UsPerformance Ortho is a New Jersey-based, comprehensive orthopedic and outpatient care organization with four thriving clinic locations, an Ambulatory Surgery Center, and corporate headquarters in Bridgewater. Now in our 24th year, we are proud to offer an integrated model of care that includes Orthopedic Surgery, Physical Therapy, Chiropractic, Occupational Therapy, and Acupuncture. Our commitment to excellence extends to every part of the patient journey—including their very first interaction at the front desk.Position MissionDeliver exceptional front-line service and administrative support that ensures a smooth, welcoming, and effective patient experience from check-in to check-out.Position ObjectivesServe as the first point of contact and a consistent resource for patients throughout their care journeyEnsure all administrative processes are carried out efficiently, accurately, and with compassionPromote organizational excellence through clear communication, proactive problem-solving, and patient-centered serviceCollaborate with clinical staff and other departments to streamline patient careUphold the values and brand of Performance Ortho in every interactionKey ResponsibilitiesGreet patients with professionalism, empathy, and a welcoming demeanorAccurately manage patient check-in and check-out processesSchedule appointments and coordinate follow-up visitsVerify insurance information and collect co-pays or outstanding balancesRespond to patient inquiries in person, by phone, or email in a timely and respectful mannerMaintain up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulationsCoordinate communication between patients, clinical teams, and external providers when neededIdentify opportunities to improve workflows and enhance the patient experienceSupport other administrative duties as assigned by clinic leadershipEducation and ExperienceRequired:3–5 years of experience in customer service, hospitality, or healthcare administrationProficiency in Microsoft Office Suite and medical office software systemsPreferred:Experience in a medical or clinical office settingBachelor’s degree in Healthcare Administration, Business, or related fieldKey CompetenciesOutstanding interpersonal and communication skillsAbility to remain calm and professional in high-paced or sensitive situationsMeticulous attention to detail and commitment to accuracyStrong multitasking and organizational skillsAbility to work independently and as part of a collaborative teamProblem-solving mindset with a focus on solutions and serviceDeep commitment to patient satisfaction and operational excellenceKey Performance Indicators (KPIs)Positive patient feedback and satisfaction scoresTimeliness and accuracy of scheduling, documentation, and billingEffective resolution of patient concernsContribution to a positive, efficient, and caring clinic environmentWhy Join Performance Ortho?401(k) with Employer MatchingHealth, Dental & Vision InsuranceGenerous Paid Time Off (PTO)Professional Development OpportunitiesSupportive Team CultureNo Weekends