Credit Associate

Justin Alexander Group is a leading luxury bridal fashion company celebrating our 80th anniversary in 2026. Our portfolio includes ten distinctive brands—Justin Alexander, Justin Alexander Signature, Fable by Justin Alexander, Sincerity Bridal, Lillian West, Sweetheart Gowns, Viktor&Rolf Mariage, Savannah Miller, Poeza, and RINGS—each serving a unique bride with exceptional design, quality, and craftsmanship. We partner with over 1,500 retailers globally and dress hundreds of thousands of brides each year.Role DescriptionAs Credit Associate, you will work with Justin Alexander's large base of customers: caring for these accounts and the people behind the names, recording payments to Customer accounts and maintaining accounts receivable records. This role will support a predominantly US-based account portfolio and will be aligned with the US holiday calendar. The first week of employment will include onboarding in New Jersey, US to ensure a smooth transition and alignment with our team, processes and systems. Additional travel to the US on occasion may be required.We're seeking candidates who thrive in a diverse team environment and actively engage in our company culture, from online chat rooms to holiday events. While personal disclosure isn't mandatory, embracing and contributing to our team's camaraderie is highly valued. It's about being an integral part of our community and fostering a positive, inclusive workplace.Our best candidates are experienced team players that have a strong work ethic, excellent communication skills, an elevated level of organization, and the ability to multitask. Financial literacy is imperative for this job position.ResponsibilitiesProcessing credit card payments of invoicesReconciling account balances between multiple systemsUpdating CC information online upon requestTaking inbound financial callsProcessing phoned in/emailed/fax CC paymentsWork Exception reportChecking open A/R for clean‐upsProcessing CC pre-authorizationsContacting Store to resolve CC declinesCancelling, reprinting pick tickets upon requestMonitoring credit terms of customersReviewing credit limits for customersResearching check applications, and payment discrepanciesProcessing of NSF checksUse of AR Collection PortalProcessing refundsProcessing check payments as ACHOne on one calls with Sales and Team Members as neededPerforming other duties assigned by the supervisor. Includes all clerical support functions and organizing files.QualificationsMust be fluent in EnglishAssociate Degree in Accounting or Business preferredMinimum of one year of accounting and/or bookkeeping experience preferredExcellent written and oral communication skillsAbility to maintain open communication with customers and sales representativesStrong interpersonal skills and ability to work with others internally and externallyAbility to handle multiple tasks simultaneouslyProficient in Microsoft Office Software with emphasis on ExcelTyping and accurate data entry skillsAbility to work effectively with team members to accomplish desired goals, especially during peak timesFamiliarity with ERP system or Esker/Termsync a plus but not requiredMust have ability to travel to the United StatesPreferred location: Northern or Western Mexico functioning on Central/Pacific Coast timeBase Salary Range$310,000-450,000The final offer will be determined based on experience, skills and internal equity.#J-18808-Ljbffr