Loss Mitigation SPOC Agent

A company is looking for a SPOC Agent to support borrowers through critical stages of the loss mitigation process. Key Responsibilities of the SPOC Agent: Serve as the dedicated borrower liaison, guiding customers through the loss mitigation lifecycle Manage and prioritize a portfolio of delinquent accounts for timely outreach and resolution activities Conduct inbound and outbound borrower conversations related to collections and account status updates Qualifications and Skills for the SPOC Agent: High school diploma or equivalent required; an associate's or bachelor's degree in a related field is preferred At least two years of hands-on experience in Loss Mitigation serving as a single point of contact Working expertise with Fannie Mae and Freddie Mac guidelines, along with familiarity with FHA and VA requirements Knowledge of Fair Debt Collection laws, bankruptcy procedures, and regulatory compliance standards Access to a quiet, private workspace with a hardwired high-speed internet connection