Equine Therapy Receptionist

Job Overview:This position is responsible to deliver the highest level of customer service and satisfaction to all farm guests. As the initial point of contact for all who arrive at the farm, the receptionist will assess and determine the appropriate course of action. This role is responsible for maintaining a high-level view of all farm activities to prevent scheduling overlap. Acting as the face of the organization requires the demonstration of the organization's values in all interactions.Responsibilities:Creates a winning first impressionKeeps the welcome areas clean and invitingPromptly answers incoming calls and gains a clear understanding of the request and appropriate course of actionMeets and greets all farm guestsKeeps the front desk organized and running smoothlySchedules appointments for direct pay clients by partnering with staff to determine availabilityBuilds client files in EHR for direct pay clientsConducts outreach to scheduled clients to confirm appointmentsProcesses billing payments at the time of serviceMaintains the schedule for all therapeutic activities on the farm, as well as other scheduled eventsCoordinates with staff to ensure all commitments are appropriately staffedReserves the appropriate farm facilities, to prevent overlapUtilizes and manages scheduling software system on a real time basis to ensure visibility for staffWorks with Office Manager to notify Operations Director and Executive Director of increasing or decreasing needs so further action can be taken to preserve the program's vitality.Prepares for group sessions as directed, to include check-in and check-out of groups, assignment of workspace, horses, and materialsPerforms other related duties as assigned or requestedJob Qualifications:Minimum Education: High school diplomaPreferred Education: Bachelor of Science or Bachelor of ArtsMinimum Experience: 2-3 years receptionist/customer servicePreferred Experience: Understanding of behavioral health/medical environmentCompetencies:Exceptional Customer Service – Responds promptly to client needs; Meets commitments; Excellent phone skills, including active listening and expressing empathyPlanning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectivesProblem Solving – Identifies, takes ownership for, and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reasonOral Communication – Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questionsWritten Communication – Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written informationSafety and Security – Observes safety and security procedures; Reports potentially unsafe conditionsCollaboration – Serves as a liaison between client and pertinent parties; Works with staff to ensure commitments are metSkills:Bilingual is preferredAdvanced computer skills required: Scheduling software, Word, Excel, PowerPoint, OutlookMaintains scheduling software while looking for ways to enhance processesTuesday-Saturday 8:30 AM-5:30 PM or 10:00AM -7:00 PMCompensation details: 17.5-21 Hourly WagePI8a4a49b59946-31181-40682642