Client Relationship Manager

Company DescriptionorchestrateHR is a dynamic organization dedicated to providing innovative Benefit Administration, Payroll and Human Resource solutions that empower businesses to streamline their processes and achieve their goals. With expertise across HR technology, benefits administration, and compliance, we offer tailored services to meet the unique needs of our clients. Our commitment to exceptional service and long-term client relationships has established us as a trusted partner in the HR industry. Headquartered in Dallas, Texas, we pride ourselves on delivering impactful solutions and outstanding results.Reports toOperations Leader Summary/objectiveThe Client Relationship Manager is responsible for training all payroll clients on the orchestrateHR Payroll/HRMS/Benefit Admin system, answering client questions, and resolving any issues that arise, and assisting in processing client payroll and benefit enrollments. Essential functionsResponsible for training all clients on BlueOcean portal, proprietary software of orchestrateHRResponsible for training all clients on Benefit Admin, Consolidated Billing and Benefit enrollment features of BlueOcean.Build relationships with client administrators.Build and manage relationships with internal teammates, including Benefits Agents and Account Managers.Act as point of contact for questions or urgent issues and escalate as appropriate.Collaborate with internal orchestrateHR teams to address customers’ needs.Constant training on system changes/upgrades, best practices for handling specific issues such as ACH reversals, New Hire Benefit enrollments and requests from clients for special handling.Work closely with the payroll team in India. Education and experienceHigh school diploma and some college, or 3-5 years of payroll experience.General Benefit knowledge Experience managing client relationships.Proficiency in MS OfficeA customer-oriented attitude.Excellent communication and negotiation skills; both via email and phone/Teams.Problem-solving aptitude.Ability to work well with a team. Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employee must be able to effectively meet the demands of a fast-paced hybrid work environment. This includes the ability to adapt to changing priorities, handle multiple tasks simultaneously, and maintain composure under pressure while meeting deadlines and performance expectations. This position requires the ability to sit and work at a computer for extended periods of time. The employee must be able to focus on tasks involving prolonged screen time and perform repetitive motions such as typing and mouse use in a standard office environment. Regular phone communication is an essential part of this role. The employee must be able to make and receive calls as part of their daily responsibilities, communicate effectively and professionally, and provide accurate information in a clear and courteous manner.