Senior Account Manager

The OpportunityWe are looking for a relationship-driven Account Manager to own the growth and success of an assigned portfolio of enterprise accounts across the Central and Eastern US. Your primary mission is to deepen Quali's footprint within existing customers through renewals, platform expansion, and upsell opportunities, while sourcing new logos through our partner ecosystem.If you excel at building trusted, long-term relationships with enterprise clients, can navigate complex organizations to uncover expansion opportunities, and are energized by a role that blends strategic account stewardship with partner-driven new business development, this role is for you.Position SummaryThe Account Manager will report to the Chief Revenue Officer and oversee an assigned portfolio of approximately 20-25 named enterprise accounts across the Central and Eastern US time zones. The role is split between growing and retaining the existing customer base (~70%) and sourcing net-new logos through channel and technology alliance partners (~30%).This is a remote position requiring approximately 25–35% travel within the territory to conduct executive business reviews, attend partner events, and participate in industry conferences. The AM will work cross-functionally with internal teams to ensure customers achieve measurable outcomes and expand their use of the Torque platform.Key Responsibilities Account Growth & Retention•       Own the full client relationship for an assigned portfolio of enterprise accounts serving as the primary point of contact and trusted advisor throughout the customer lifecycle.•       Develop and execute strategic account plans that map customer business goals to Torque platform capabilities, with a focus on driving measurable outcomes and expanding Quali's footprint.•       Secure renewals by proactively understanding contract timelines, identifying renewal risk early, and positioning the value of continued and expanded partnership.•       Identify and close upsell and cross-sell opportunities within existing accounts expanding licenses, user adoption, and platform usage across departments and business units.•       Lead regular Executive Business Reviews (EBRs) and cadence calls to align on customer priorities, platform usage, and mutual success metrics.•       Collaborate with TAMs and Customer Success to ensure customers are fully onboarded, driving adoption, and achieving their desired outcomes with Torque.•       Serve as the voice of the customer internally relaying feedback to Product, Engineering, and Marketing to inform roadmap and go-to-market decisions. Partner-Sourced New Business•       Develop and nurture relationships with channel partners, systems integrators, and technology alliance partners operating in the Central and Eastern US.•       Work collaboratively with partners to identify, qualify, and advance new logo opportunities through joint account planning, co-selling motions, and partner-led deals.•       Represent Quali at partner events, regional field events, and industry conferences to build pipeline and brand awareness in the territory.•       Maintain a healthy partner-sourced pipeline and accurately forecast new logo opportunities in Salesforce alongside the existing account book of business. General•       Maintain disciplined CRM hygiene in Salesforce, including accurate pipeline, activity logging, and forecasting.•       Stay current on Torque product releases, competitive landscape, and industry trends to effectively position Quali's value in every customer and partner conversation.•       Contribute to team best practices, playbooks, and knowledge sharing to help scale the Account Management function. Requirements•      4+ years of enterprise SaaS account management experience with a track record of meeting or exceeding quotas across renewals, expansion, and new logo targets.expansion revenue, and new logo targets.•      Experience managing a portfolio of named enterprise accounts and navigating complex, multi-stakeholder organizations up to the C-suite.•      Prior experience sourcing and closing new business through channel partners, systems integrators, or technology alliances.•      Solid understanding of recurring-revenue SaaS sales processes including renewal motions, expansion plays, and partner co-sell.•      Experience in a startup or high-growth SaaS environment where adaptability and initiative are essential.•      Proficiency with Salesforce CRM, Apollo, LinkedIn Sales Navigator, and modern sales engagement tools.•      Strong communication skills with the ability to tailor messaging for both technical and executive audiences.Located in the Central or Eastern US time zone with ability to travel 25 to 35% within the territory.