Medical Office Assistant - PRN

DescriptionJob title:Medical Office AssistantLocation: Hickory, North Carolina - ECPC Hickory Pain ClinicsStatus: PRNDepartment: ECPC Pain Clinics - AdministrativeReports to:Office Manager, ECPC Hickory Pain ClinicsJob Supervisory Responsibilities:NoneJob Summary:The Medical Office Assistant is a vital role to the pain clinic. The Assistant will utilize both clinical and administrative tasks to help clinicians in the pain clinic. Daily responsibilities include taking-in patients, assisting the physician before/during/after procedures, in addition to various administrative tasks such as conducting prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Assistant must be attentive to patient needs and communicate any potential issues to staff. The Medical Office Assistant identifies patients’ needs, provides safe and professional care, and communicates any needs to the provider. The Assistant will have to demonstrate professionalism and tact during difficult patient situations. The Medical Office Assistant will:Duties/Responsibilities:Independently perform a comprehensive patient intake by gathering the past medicaland surgical history, documenting the current presentation, pertinent medications, andrecent imaging.Present the patient history to the provider. Document the patient encounter in our EMR system, ECW. Prepare relevant diagnostic imaging to be reviewed with the provider. Collect urine samples for drug screening and analyze the results to assess patientcompliance.Collect pre-and post-procedural vitals for interventional treatments such as epiduralsteroid injections, radiofrequency ablations, and joint injections.Reduce the provider workload by performing tasks and anticipating their needs essentialto efficient patient care.Return phone calls from patients, pharmacies, and insurance companies in a timelymanner to prevent delays in patient treatment.Respond to incoming faxes. Maintain a pleasant and cooperative demeanor while performing all duties. Keep an open line of communication with co-workers and providers regarding patient needs. Perform other duties as assigned. Education and Experience:Bachelor’s degree preferred, but not required. Medical Assistant Certification preferred, but will consider experience in lieu of certification. Previous experience in a specialty medical office and the ECW EMR system is preferred, but not required. Required Skills/Abilities:Ability to communicate effectively and clearly, both in written and oral communication. Ability to handle high patient volumes in a professional manner. Ability to maintain composure in stressful situations. Work Environment:Work performed in an office environment. Involves frequent contact with patients, physicians, and medical office staff. Work may be stressful at times. Interaction with others is frequent and often disruptive. ______________________________________________________________________________Employee SignatureDateECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.Page 1 of