Patient Services Representative

Patient Services Representative We are a long-standing, independent orthopedic surgery practice in Flagstaff, Arizona, supporting high-performing surgeons and multidisciplinary clinical teams. Our organization values operational excellence, accountability, and a strong internal culture built over many years. We have clinic locations in Flagstaff, Cottonwood and Kingman. Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy.The OpportunityAs our practice continues to grow, we are seeking a Patient Services Representative to work administratively to provide front-end service and scheduling help to patients. This PSR will provide day-to-day patient support while continuing to drive excellence. The right candidate is someone who has a great working knowledge of how a medical clinic operates as well as how insurance works. Ideally, they have worked in an administrative or healthcare reception type of position, and are ready to advance their medical career in a demanding, fast-paced orthopedic environment. This is a professional, patient-centered role perfect for a people person who loves to help a variety of different individuals, all day.There will be on-the-job training, which will set success markers and goals for learning, building trust, communicating and ultimately being the "front-of-the-house" support for our clinical operations.Responsibilities include:Serving as one of the most valuable members of the FBJ team - you are a patient's FIRST IMPRESSION of usFast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and moreHeavy phone use, answering a multi-line phone as the first point of contact for the clinicCross-training in front office reception greeting patients, and checking them in and out for appointmentsAnswering a multi-line phone and serving as the first point of contact for patientsField a variety of inquiries, requests, and conversations with patientsSchedule patient appointments for a multi-provider practiceAssist with and/or relay patient requests/questions to clinical staffMonitor provider schedules to ensure scheduling accuracyPerform various admin duties such as processing referrals, medical records, and test resultsOther administrative projects/duties as directedRequirementsPosition Requirements and Preferences:General understanding of outpatient services, patient flow, and general healthcare businessMedical office and billing/insurance verification experience preferableExceptional customer service skillsAble to handle a high volume of phone calls with daily targetsMust believe in a patient-centered approachOutstanding teamwork attitudeExcellent interpersonal and communication skillsThere is no tolerance for tardiness, absenteeism, or poor reliabilityLearn and work at an efficient and fast paceMust be self-motivated, with a great personality, fun to be around, and engaging on the phoneKnowledge, Preferred:Knowledge of insurance rules and regulations including eligibility and referral requirementsUnderstanding of how a medical clinic works and each of the touchpoints within a patient's journeyKnowledge of medical terminology, anatomy, and HIPAA GuidelinesComputer knowledge, including Windows-based programs - EMR/EHR experience preferredFinalization of hiring is contingent on a clear background check.FBJ offers the following BENEFIT PROGRAMS (for full-time employees):Medical InsuranceHealth Savings Account (H.S.A.)Dental InsuranceVision InsuranceTelehealth medical careLife InsuranceFree group term life insuranceShort-Term Disability401k & 401k ROTH Retirement plan * After 1 yearEight paid days off for holidaysPaid Time Off (PTO): 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary dateNOTES about our benefit programs:Medical benefits begin the first of the month following 60 daysFBJ pays entire premium for $50k of group term life insurance$500 credit to be used at FBJ, if you or your family needs care with us$25 / mo. gym membership credit