Solutions Engineering Manager

About HeliusHelius is building the core infrastructure for Solana - empowering developers to create the next generation of crypto-powered applications. Our mission is to accelerate the development of internet capital markets by making it easier, faster, and more intuitive to build on-chain.Thousands of teams - from early-stage startups to industry leaders like Coinbase, Phantom, and Jupiter - rely on Helius APIs, webhooks, and indexing tools to power their products. Backed by Haun Ventures, Founders Fund, and Foundation Capital, we're a small, senior team obsessed with performance, simplicity, and scalability in decentralized systems.Read our Helius Manifesto to see how we work and what we value.About the RoleWe're hiring a Solutions Engineering Manager to lead the fast-moving team responsible for helping developers build on Solana using Helius RPCs and streaming products.This role blends technical leadership, customer advocacy, and product collaboration. You'll manage a team that spans pre-sales integrations, technical support, and developer enablement. Your mission is to ensure every developer integrates seamlessly and stays delighted.You'll define how we scale support and integrations by hiring top technical talent, architecting workflows, building automation, and driving product improvements. You'll stay hands‐on when needed - jumping into code, debugging complex technical issues, and creating tools that elevate the entire developer experience.What You'll DoLead and grow a high-agency Solutions Engineering team supporting integrations, debugging, and automationEstablish best practices for technical support, customer onboarding, and developer enablementDefine metrics around support efficiency, integration speed, quality and customer satisfactionPartner cross‐functionally with Product and Engineering to surface insights, shape roadmap priorities, and close feedback loopsArchitect automation and tooling (e.g. SDK improvements, self‐serve dashboards, AI‐powered support flows)Support high‐value customers directly on complex or high‐urgency integrationsCoach and mentor team members on technical depth, communication, and ownershipChampion for reliability, simplicity, and performance in everything we shipWhat We're Looking For5+ years in technical roles (engineering, solutions engineering or technical support)2+ years leading or mentoring technical teamsStrong coding ability (TypeScript & Rust preferred)Proven experience improving developer workflows, processes, and automationExcellent communicator with empathy for both engineers and customersDeep understanding of crypto ecosystems (Solana preferred)High agency and comfort operating in a fast‐moving, early‐stage environmentNice to HaveOpen‐source experience or contributions to Solana toolingPrior startup experience or work in a small, fast‐moving teamExposure to pre‐sales engineering, enterprise integrations, or technical account managementWhy Helius?High-impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and PhantomOwnership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scalesRemote‐first flexibility: Work where you're most effective with a flexible, fully distributed teamCompetitive comp & perks: Market‐leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travelMission‐driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps#J-18808-Ljbffr