Casino Hotel Front Desk Clerk

Job DescriptionJob Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager. Primary Tasks:You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. You will settle bills through credit card or cash transaction. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Assign rooms and create rooming, housekeeping, and maintenance lists each day. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. Perform other responsibilities as assigned. Job Requirements:Basic computer and keyboarding proficiency. Must be Customer-focused. Prior customer service experience ResponsibilitiesYou will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. You will settle bills through credit card or cash transaction. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Assign rooms and create rooming, housekeeping, and maintenance lists each day. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. Perform other responsibilities as assigned. QualificationsBasic computer and keyboarding proficiency. Must be Customer-focused. Prior customer service experience About UsAbout the Choctaw NationThe Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. BenefitsFree gym membershipFree access to employee health clinicFree lunch for casino & resort associatesEarned wages access once per week for hourly AssociatesPet insurancePaid vacation / sick timeMedical / Dental / Vision401(K) with company matchCollege tuition reimbursementShort-term disability, long-term disability, and family leaveEmployee assistance programEmployee prescription programCNO Paid Life InsuranceTeladocOn Site Dental Clinics (Jet Dental)On Site Mammogram ServicesFree diabetes and hypertension monitoring benefit (Livongo)Accolade- Concierge Benefits ProgramWellness Program that equals savings on health insurance cost (Virgin Pulse)Maternity Care Program(Benefits provided by the Choctaw Nation are based on employment classification)CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUSChoctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. LI-onsite