Senior Oracle Service Cloud CX Consultant

Required Skills:Strong experience with Oracle Service Cloud (RightNow)Hands-on experience in:Configuration and customizationBusiness rules and workflowsCustomer Portal and Agent interfacesExperience with API integrations (REST/SOAP)Solid understanding of CRM and customer service processesBasic knowledge of SQL, scripting, or automation toolsStrong analytical and problem-solving skillsExcellent communication and stakeholder management abilitiesPreferred Qualifications:Experience with Oracle CX Suite or other CRM platformsPrior experience in onsite client environmentsFamiliarity with integration tools or middlewareOracle Service Cloud certification (plus)redwood