Customer Service Representative

About Supply Source, Inc. Supply Source, Inc. is an Oregon-owned company providing international and domestic business solutions in packaging, packaging products, packaging equipment, technical equipment service, import/export, and logistics services. We are focused on growth and expanding our International B2B customer segment and are seeking a motivated professional to join our team. Position Overview We are seeking a highly organized, customer-focused professional to support our Domestic and International B2B customers. This role requires strong communication skills, attention to detail, and the ability to manage logistics, documentation, and customer relationships in a fast-paced environment. The ideal candidate enjoys problem-solving, negotiating solutions, and collaborating with cross-functional teams while maintaining a high level of integrity. Key Responsibilities Provide timely communication and follow-up with customers regarding order status, availability, pricing, shipment details, credit issues, returns, and other customer needs Route domestic and international shipments using the most reliable and cost-effective transportation methods Plan international routes while considering freight forwarder and country-specific requirements or restrictions Enter clear and accurate shipment handling instructions Assist customers with documentation and regulatory compliance requirements Pre-advise destinations for shipments requiring special attention, including import permits or formal entry Resolve customer challenges such as delays, missing shipments, or price adjustments with a strong sense of urgency Assist in the creation and review of proposals, contracts, sales orders, and purchase orders Determine product classifications and export license requirements Required Skills & Competencies Proven customer service experience Exceptional interpersonal and communication skills (written and verbal) Professional phone and email communication skills Strong organizational skills with attention to detail Ability to prioritize tasks while remaining flexible in a changing environment Creative problem-solving and conflict resolution abilities Self-motivated, dependable, and reliable team player Ability to work effectively with cross-functional teams Willingness to adapt to change and learn new processes Technical Skills Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word Strong typing and data entry skills ERP System experience, preferably Navision Experience & Education Minimum of 2–3 years of customer service experience High School Diploma or GED required Associate’s or Bachelor’s Degree preferred Compensation & Benefits Supply Source, Inc. offers competitive compensation and a comprehensive benefits package, including: Medical and dental insurance Life and disability insurance Paid sick leave and vacation 401(k) retirement plan How to Apply Interested candidates are encouraged to apply by submitting their resume. Learn more about us at www.supplysource.us Job Type: Full-time Pay: $22.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Dental insurance Health insurance Vision insurance Work Location: In person