Representative, Inside Sales

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 167 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking an inclusive, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together. Here are some of the great benefits that we offer: Competitive Salary Company-paid health and dental benefits Paid vacation and an annual bonus 401K with company match Opportunity for career stability and growth Tuition reimbursement program Flexibility with start and end times (depending on circumstances and position) Protective personal equipment is provided or cost of purchase is reimbursed Affinity group for women (dependent on location) On-the-job training At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and embracing a diverse workforce and creating an environment that is open and inclusive for everyone . SUMMARY & SCOPE: The Inside Sales Representative is responsible for providing pricing for quotes and arranges the orders based on customer requests in a timely manner. The ISR always applies resourcefulness and strong attention to detail while converting inquiries into orders. Develops good relationships with both suppliers and customers. RESPONSIBILITIES: Monitors inventory and discusses upcoming requirements with any contract or hold and release programs with current or new accounts developed. Makes the prompt turnaround of quotes a priority. Speaks to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team. Actively seeks new business from current customers as well as potential new customers. Establish and maintain good day-to-day working relationships with customer contacts. Enter all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.). Monitors the status of customers’ orders and intervenes as required to ensure on-time delivery. Contacts customers to inform them as soon as it is determined that their order will be late or incomplete and works with them to minimize the consequences of the service breakdown. Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing. Performs all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights. Support and assist with customer satisfaction surveys Maintains the appropriate gross margin performance expected in all accounts Takes all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins. (e.g. shipping costs, handling costs etc.) Reviews the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.) Takes personal accountability for the inventory position and performance of accounts. Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities. Reviews the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues. ROLE REQUIREMENTS: Completion of post-secondary education, University / College education in Business or Marketing preferred, or equivalent combination of education and 1 to 3 years of related inside sales experience. Experience in metals is a plus. Basic math skills especially using fractions is a must Effective time management skills, ability to prioritize, able to work as a member of a team Strong written and oral communication skills Experience with Excel, Word, and Outlook. AS400 experience is a plus. Previous interaction and experience working with customers Drive, determination and ability to work both independently with little direction and as part of a team. EQUIPMENT KNOWLEDGE: Familiarity with Computers, and computer software such as, (Word, Excel, Power Point, AS400 Sales, Microsoft Outlook), phone, calculator, company documentation as required. PHYSICAL DEMANDS: The role is primarily office-based and does not entail significant physical demands beyond typical office activities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment is predominantly indoors, within an office setting. The Inside Sales Representative collaborates with colleagues from various departments and customers. Job Type: Full-time