PTS Recreation Leader III, Facility Reservations

Description/Duties And ResponsibilitiesThe City of Santa Clarita has a part-time/seasonal (PTS) position available in the Recreation and Community Services division. Under the leadership of the Community Services Supervisor and Coordinator, this position will assist in providing quality customer service for Grand Room and other room reservations at the Canyon Country Community Center.This position must work up to 30 hours per week, Monday through Friday, and during select weekends and evenings; the hours are based on the needs of programming. Duties And Responsibilities Answers phone line and effectively addresses issues and concerns with patrons as they arise Monitors Grand Room reservations at the Canyon Country Community Center, including enforcing permits, rules, and regulations Assists with facility tours, rental reservation applications, Docusign contracts, room lay-outs, and e-mail communication with renters Assists with processing Facility Reservation payments and refunds Assists with the coordination of Porter Services Communicates with vendors on occasion Ensures all City policies, procedures, and protocols are enforced Interacts with participants and visitors in person, by phone, and by e-mail Reports incidents and accidents to the supervisor and completes incident/accident reports Maintains various forms, logs, and reports May assist in organization, set-up, and clean-up of facility, events, and rentals Attends meetings and training sessions as needed Assists with the training of other staff. Other activities and duties as directed by the Recreation and Community Services Supervisor and CoordinatorEducation and Experience High school diploma or GED equivalent Two years of related work experience working in customer service, clerical support, facility operations, or other relateable setting Possession of, or ability to obtain, an Adult and Pediatric CPR/AED/First Aid Bilingual in English/Spanish highly desirable Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be consideredKnowledge and Abilities Strong communication skills and the ability to communicate effectively, tactfully, and positively both orally and in writing Strong customer service skills and the ability to handle conflict, issues, and concerns with the public and staff Ability to make sound decisions within established guidelines and be a creative problem solver Ability to observe safety principles and work in a safe manner Strong interpersonal skills and the ability to establish and maintain effective working relationships with the public and staff Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel Strong work ethic, proactive, and the ability to learn quickly Ability to learn and navigate a variety of recreation software as needed Strong team player and the ability to work both independently and as part of a workgroup Ability to work flexible hours (including nights and weekends) Ability to lift, drag, and push files, paper, equipment, banquet tables/chairs, podiums, stage, and dance floor weighing 40 pounds or moreAdditional InformationAPPLICATION DEADLINE: Wednesday, April 1, 2026, at 12:00 p.m. (noon)An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical which may include a drug screen and Physical Abilities Test, negative TB test on file, and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.In compliance with California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.This is not a designated Retired Annuitant position. If you are a California Public Employees Retirement System (CalPERS) retiree, you may be required to reinstate into CalPERS.PTS workers are at-will. Generally, PTS employees are limited to no more than 999 hours.The City of Santa Clarita is an Equal Opportunity EmployerPart-time, temporary, seasonal employees are not eligible for benefits and must participate in ICMA-RC (deferred compensation as a replacement for Social Security).01Do you have a high school diploma or GED equivalent? (Proof will be required prior to job offer.)02Do you have at least two years of experience working in a customer service, clerical support, facility operations, or other relateable setting? If so, please describe.03Do you have the ability to work up to 30 hours a week, Monday-Friday, and occasional weekends and holidays? If not, please list any specific hours or days you cannot work.04What interests you about this position? Required Question