Director of Sales

SERVPRO Team Shaw is one of the largest SERVPRO franchises in the country — ranked #4 Fastest-Growing Mid-Market Company in DFW and #69 Fastest-Growing Private Restoration/Construction Company in the Nation (Inc. 5000, 2024). Growing from a single location in 2020 to 33 locations across three major Texas markets, we have served more than 5,000 customers facing water and fire emergencies.We are a full turnkey provider — Water & Fire Emergency Services, Moving & Storage of Contents, Textile Cleaning, and full Reconstruction — as well as specialists in Commercial Large Loss, Asbestos & Mold Removal, and more. If you thrive in a high-growth, results-driven environment and want to lead a best-in-class sales and marketing organization, this is your opportunity.Position SummaryThe Director of Sales, player-coach leadership role responsible for driving revenue growth, market share, and brand visibility across all SERVPRO Team Shaw markets. You will own the full go-to-market function: directly managing a team of Business Development Representatives (BDRs), Field Marketing Representatives, and serving as a strategic collaborator with the National Accounts team. You will set the vision, build the systems, and hold the team accountable for hitting — and exceeding — ambitious growth targets.Key ResponsibilitiesSales Leadership & BDR Management· Lead, coach, and develop a team of Business Development Representatives and Field Marketing Representatives across DFW and Texas markets — setting quotas, running pipeline reviews, and building a culture of accountability and urgency.· Own the full sales cycle framework: prospecting, relationship development, closing strategies, and CRM discipline in Salesforce.· Personally carry a strategic book of business for key accounts and center-of-influence relationships (property managers, insurance carriers, adjusters, facility managers, commercial real estate firms).· Analyze territory performance and redistribute resources to maximize market penetration and revenue per location.· Host and attend professional association events, lunch-and-learns, trade shows, and networking functions to elevate brand presence.Field Marketing Oversight· Build and execute a comprehensive field marketing strategy aligned to revenue goals — including local campaigns, digital presence, community sponsorships, and direct outreach programs.· Oversee content and collateral development that supports BDR prospecting and brand differentiation.· Manage marketing budget, vendor relationships, and campaign measurement frameworks.· Partner with operations leadership to ensure marketing messaging accurately reflects service capabilities and the SERVPRO brand standards.· Drive lead generation initiatives across all verticals: residential, commercial, large loss, specialty services.National Accounts Collaboration· Serve as the primary liaison between local/regional sales and the National Accounts team — ensuring alignment on strategy, pricing, service delivery, and escalation protocols.· Support pursuit and onboarding of national commercial clients with localized execution plans.· Provide market intelligence and competitive insights to the National Accounts team to strengthen proposal development and relationship management.· Coordinate joint account reviews, SLA reporting, and executive relationship touchpoints for key national accounts in the Texas markets.Revenue Operations & Reporting· Own the sales and marketing P&L, forecasting, and reporting cadence — weekly pipeline reviews, monthly performance dashboards, and quarterly business reviews with executive leadership.· Partner with Operations to ensure seamless handoffs between sales and production, maintaining exceptional client experience from first contact through project completion.· Utilize Salesforce as the single source of truth for all activity, pipeline, and performance data — and hold the team to the same standard.· Identify and develop new revenue channels including specialty services (large loss, asbestos, mold, reconstruction) and emerging market segments.Client Experience & Brand Advocacy· Champion the client experience at every stage — from initial emergency response through final reconstruction — ensuring SERVPRO Team Shaw is the trusted partner clients return to and refer.· Resolve escalated client issues proactively and turn service challenges into loyalty-building moments.· Represent the company with professionalism in all client, community, and media-facing contexts.Position QualificationsRequired· 7+ years of progressive B2B sales experience, with at least 3 years in a player-coach or sales management role.·Demonstrated track record of building and leading high-performing sales teams that consistently meet or exceed quota.· Experience developing and executing field marketing strategies tied to measurable revenue outcomes.· Strong business acumen — able to read P&Ls, build forecasts, and hold the team accountable to financial targets.· Proficiency with Salesforce or comparable CRM; comfort building dashboards and reporting frameworks.· Exceptional relationship-building skills — with clients, referral partners, and internal cross-functional teams.· Bachelor's degree in Business, Marketing, or equivalent professional experience.· Ability to pass a background check in accordance with applicable law.·  Valid driver's license and ability to travel across Texas markets as needed.Preferred· Experience in the restoration, construction, insurance, or property services industries — especially familiarity with the insurance claims and adjuster ecosystem.· Prior experience managing national or regional accounts.· Existing professional network among property managers, facility managers, insurance adjusters, or commercial real estate professionals in the DFW / Texas market. · Familiarity with SERVPRO franchise systems, branding standards, and service lines.Why SERVPRO Team Shaw?·  5x growth in two years — with the infrastructure, brand, and market position to sustain it.·  One of the largest and most decorated SERVPRO franchises in the country.·  High earning potential tied directly to your team's performance.·  A leadership team that invests in talent, removes obstacles, and rewards results.·  Meaningful work — every day you and your team help people through some of the most stressful moments of their lives.SERVPRO Team Shaw is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.This is a full-time, at-will position. Employment may be terminated by either party at any time, with or without cause or notice. This posting does not constitute a contract of employment or a guarantee of continued employment. All offers of employment are contingent upon the successful completion of a background check, subject to applicable law, and verification of eligibility to work in the United States as required by federal law (Form I-9). All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC, the Franchisor, in any manner whatsoever.