Driver Services Coordinator

JOB DESCRIPTION Please note, while this is primarily a desk-based role. the selected candidate will need to be able to walk through the warehouse and outside yard on occasion Job Title: Driver Services Coordinator Start Date: ASAP Duration: 6 months to start Location: 1610 Newkirk Street, Baltimore, MD 21224 This is the true work location. Hours/Week: M-F 6am to 2:30pm...30 min meal break Positions: 1 Pay Rate: ***/hr Bill Rate: ***/hr Mark Up: 38% Possible temp to perm for the right candidate!! SUMMARY The Driver Services Coordinator (DSC) is responsible for providing and maintaining appropriate documentation which includes driver sign-in, order verification, printing pick tickets, printing bill of ladings, and depletion of orders. The DSC is responsible for traffic flow throughout the facility and working with Supply Chain personnel to make sure all trucks are processed safely and efficiently. The DSC will also be tasked with actively managing the drivers experience while at the Plant to ensure *** is driver centric. The DSC could have additional responsibilities as assigned by Supervisor. ESSENTIAL DUTIES 40% Dock Schedule and Carrier Compliance Confirm that all outbound/inbound finished good loads have been scheduled in CarrierPoint as required. Ensure that all carrier arrivals and departures are recorded and maintained in WMS. Communicate with Transportation Planner regarding no shows and reschedule as necessary. Using the WMS, gate in all arriving carriers, confirm appointment and the load they are picking up/delivering. Obtain Trucking Company Name, equipment weights, equipment type, trailer Provide/Confirm with the driver any information or site instructions specific to their load, i.e. appointment time, required equipment (tarps, V-boards), and preparing their vehicle for loading/unloading. Be able to recognize and ensure through communicating with Loaders, special customer load requirements are followed. Actively manage the truck flow on property using the yard management screen in WMS and FIFO information, direct the carriers to the appropriate loading/unloading areas to maximize loading efficiency and minimize drivers' time on-premise. Upon load completion, the DSC will ensure that all paperwork is signed and completed as required by *** policy, the driver will be provided with their copies of the paperwork, the order is gated out and depleted using WMS. At the end of the day the DSC will confirm all appointments for the day in CarrierPoint have been closed out or moved/rescheduled as necessary. Process in and out Raw Material trucks following site procedures. 25% Driver Experience and Comfort The DSC will be responsible for ensuring the drivers experience at our Plant is positive and puts *** in the best position to attract carriers. Duties associated with this task are: Greeting the drivers with a cordial and positive attitude during the sign in and sign out process. Monitor and manage time on property to ensure load times are not excessive. Address excessive wait times with shipping supervisor and use site knowledge to manage load times. Maintain the Driver Breakroom by ensuring it is welcoming and adequately stocked and address any housekeeping issues. Work within a stated budget to plan and execute driver activities and giveaways throughout the year so as to show ***'s appreciation and create a positive experience for the driver. Maintain and promote usage of Dock 411. Use feedback from this app to help improve or change processes that will enhance the driver experience while picking up or delivering at a *** facility. 15% Phone Coverage Answer general phone line and provide assistance or direct the call as necessary. DSC will be expected to answer all general questions in regards to scheduling appointments and directions to the plant. The DSC will also assist in making appointments via Carrier Point with both Contract Carriers and CPU's. 10% Warehouse Flow and Control The DSC will respond to requests in locating alternate locations for put away or picking as may be appropriate for the load. The DSC will communicate any discrepancies with the Logistics & Transportation Supervisor or Shipping Supervisor to resolve. 10% Other Duties Takes on special projects within the department to support and drive shipping goals and initiatives. Respond to information requests from *** Customer Care as needed. Carefully manage order change requests made by *** Customer Care for orders already on pick plan. If the order has not yet been loaded, remove from "Pick" as requested. After receiving confirmation that Customer Care has completed changes to the order, print a new pick ticket for the order. Technical knowledge/skills (entry, intermediate, advanced) Intermediate knowledge of Google Suite and ERP systems (PS or SAP) Advanced knowledge of Warehouse Management Systems (WMS – RF) Intermediate knowledge of Transportation Management Systems (Carrier Point, Oracle) Intermediate knowledge of Inventory Management, i.e. cycle counts and FIFO Intermediate knowledge of Transportation industry, State and Federal Regulations and industry best practices Education/Experience High School Diploma or G.E.D. 2-5 years related experience in high volume manufacturing, distribution, production planning and/or transportation environment Benefits: • Medical, Vision, and Dental Insurance Plans • 401k Retirement Fund About our client: Leading roofing manufacturer in North America offering high-quality products and exceptional customer service. Committed to innovation and sustainability. Join our team and build the American dream. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!