Food Service Lead

Primary City/State:Chandler, ArizonaDepartment Name: Culinary & Nutrition-HospWork Shift: VariedJob Category:Facilities, Environmental Services, and CulinaryA rewarding career that fits your life. Learn how Banner Health, a certified Great Place To Work®, prioritizes team members and strives to be the best place to work in health care.This leadership position oversees culinary service staff while actively working as part of the team to ensure quality, regulatory compliance, and exceptional customer service. Key responsibilities include independently leading daily operations across various culinary roles, maintaining food safety and sanitation standards to meet licensing requirements, resolving customer issues and training staff in service delivery, managing inventory and food production within budget guidelines, preparing food items according to recipes and forecasts, assisting with facility maintenance and catered events, and participating in department meetings and training sessions. The role requires independent work while supervising operations and interacting professionally with customers, patients, physicians, vendors, employees, and management.Ideal Candidate**- Previous Lead Experience Running Shift- Must have cooking experience and customer service experience. Shift Details:Full Time Varied Shift - Sunday- Thurs Sunday 10am to 6pm, Monday 6am to 2:30pm, Tues & Thurs 2pm to 10pm, Thurs 10am to 6pmWeekend And Holidays Are Required In This Role.Enjoy a flat rate $1/hour weekend shift differential when applicable. Banner Ocotillo Medical Center is a new, comprehensive medical center located in Chandler, AZ. The hospital has 124 beds with ample shelled space for future growth. The hospital offers key inpatient and outpatient services, such as emergency care, intensive care, endoscopy, cardiac catheterization, imaging, surgical and women’s services. The hospital utilizes cutting-edge technology to improve safety and quality, including robotic surgeries, UV disinfecting lighting, and smart devices for all caregivers.Position SummaryThis position provides leadership of culinary service staff in assigned areas while working as a member of the culinary service team. Assures that all quality, regulatory, menu and customer service standards are continuously met in the course of the group’s daily work.Core Functions Independently and effectively leads and oversees daily service while working in various roles in Culinary Services. Uses good judgment to make appropriate decisions regarding daily work and staff needs. Appropriately communicates information to management as needed. Maintains food handling and sanitation standards to meet licensing agency requirements. Reports potential violations and training needs to management. Resolves customer problems and supports staff development in customer service skills. Trains others in work processes and the delivery of customer service. Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs. Works within budget and food cost guidelines. Resolves minor issues with vendors. Prepares all food items as required by production forecasts and recipes. Performs work in service areas and/or preparation areas at various work stations. Resolves minor problems with patient menus, trays and/or meal service. Assists with cleaning and sanitation of equipment and work areas as needed. May provide training/direction/coordination of food services for catered events and perform billing reporting. Participates in department meetings and training sessions. Must be able to work independently while overseeing work of others in any or all areas of Culinary Service operations. This position communicates with and makes decisions for/with customers, visitors, patients, physicians, vendors, drivers, employees and management. Minimum QualificationsHigh school diploma/GED or equivalent working knowledge.Must possess the knowledge and abilities in culinary services normally acquired with one or more years of experience in similar food and customer service work. Must have the ability to learn and operate computer software, email, and point of sale systems. Must have excellent communication and customer service skills as well as the ability to use good judgment in resolving problems and handling employee conflicts. Requires previous experience and/or education in a variety of food preparation techniques, and event cooking/meal planning where appropriate. Must be able to inventory food and supplies, count money and perform mathematical calculations and possess the ability to learn food handling regulations and pass certification tests as required.Must be able to operate all onsite food service equipment, including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation. Office equipment such as computer, phone, fax/copying machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils.Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Olive Branch Senior Center must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.Preferred QualificationsPrevious supervisory experience. Additional experience in cooking and customer service.Additional Related Education And/or Experience Preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy