Dispatcher, Paratransit

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.Job Description:The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.Shift Hours: To Be DeterminedDuties and Responsibilities:Monitor drivers throughout their routesCommunicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offsAssist with investigating and resolving customer concernsMonitor traffic flow and send out alerts as neededRecord incidents for vendor follow-upSupport Lost and Found processEnsure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulationsAdditional duties and responsibilities may applySkills Required and Physical Demands:1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitalityExtremely detail-oriented and exceptional organizational skillsProficiency in Microsoft Office Suite (Outlook, Word, and Excel)Experience using multiple software programs simultaneously with various open tabsProvide quick real time responses to requestsExcellent written and oral communication with interpersonal skillsExude a professional and energetic demeanor while performing effectively in a fast-paced environmentExperience using a Transportation Management System (TMS) preferred but not requiredCDL preferred but not requiredBilingual preferred but not requiredWe OfferPhysical HealthExceptional Medical, Dental, Vision, and Life Insurance benefitsFinancial HealthCompetitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter BenefitsEmotional HealthEmployee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal InsurancePersonal DevelopmentOn-the-job training and skills developmentInternal transfer opportunities for career growth*Benefits vary by position and location