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Payroll Associate
Irving, TXMarch 26th, 2026
Payroll Associate The Payroll Associate is responsible for daily activities related to accurate, timely, and confidential preparation and distribution of 9,000+ Canadian employees' and 45,000+ United States employees' biweekly payroll. This position is responsible for research and validation of weekly pay cycle information while adhering to all regulatory compliance laws. In addition, the associate is responsible for all internal and external customer service related to payroll inquiries and processes. Special projects may be assigned as needed. The position has high integrity and maintains the highest level of privacy and confidentiality when dealing with sensitive confidential material.Major ActivitiesEnsure that all payroll procedures follow Canada Revenue and all Provincial regulatory bodies as well as all US Legislation. This includes all states and must be done through thorough research and adherence to current state and provincial laws as well as company policy.Audit payroll each pay cycle to ensure transactions have been processed accuratelyResearch and resolve Freshservice cases and email queries related to payroll (W2, pay issues, general questions, etc.)Validate all final pay requests and complete employee termination requirement for payroll including the funding of the paymentProvide internal and external customer service for all payroll related needsRespond to external audit requests including bank, legal and government requestsResearch and respond to government or agency related inquiries including garnishments, child support, levies, etc.Create and report ROE (Record of Employment) for all status changes of an employee in Canada to the Canadian Government via formal inquiries.Minimum Special Certifications or Technical SkillsKnowledge of ADP Pay Specialist, ProBusiness, Oracle HR, Microsoft Excel and Word, Time and Attendance systemsMinimum Type of Experience the Job Requires1-3 years prior payroll experiencePreferred EducationSome college preferred (Business / Accounting)Preferred Special Certifications or Technical SkillsFPC or CPP helpfulPreferred Type of Experience the Job RequiresGarnishment experience and Canada payroll processing experience a plusAt The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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