ENTREPRENEUR SUCCESS NETWORK MANAGER - Online Entrepreneur Community

ENTREPRENEUR SUCCESS NETWORK MANAGER - Online Entrepreneur Community The Lonely Entrepreneur (www.lonelyentrepreneur.com) is seeking a COMMUNITY MANAGER to interact with the members of our online entrepreneur community that is part of our Lonely Entrepreneur Learning Community (described below) to provide them with full value of being part of that community. GENERAL We are only looking for people who want excellence and demand excellence from themselves and their teammates.If this is not how you operate, please do not apply. This role requires ownership, emotional intelligence, sound judgment, and follow-through. The work matters—to our members, our partners, and our mission. Experience with entrpreneur communities, business consulting, coaching, and/or subscription-based services is highly preferred. ABOUT THE LONELY ENTREPRENEUR The Lonely Entrepreneur exists because founders are overwhelmed, isolated, and unsure who to trust—especially in an AI-driven economy. Our core offering is the Learning Community (LC) — a SaaS platform designed to be a the first one-stop shop for the knowledge, tools, and support entrepreneurs need to start, survive, and grow a business. The Learning Community gives entrepreneurs multiple ways to get answers and make progress, including: Knowledge 3,500+ learning modules covering business and personal challenges entrepreneurs face Tools Hundreds of templates (e.g., legal agreements, planning tools) Reviews and guidance on vendors and platforms (e.g., CRM, finance, marketing) Ongoing Support & Community An active online community Group coaching and live calls Funding Exposure Access to funding opportunities and guidance Vendor Vetting & Deals Vetted service providers Exclusive offers, including some free services TLE also offers multiple other offerings that work hand in hand with the learning community including: Sidekick Consulting (1:1 Consulting for $5-$25M businesses) Entrepreneur Survival Guide MichaelGPT (custom GPT) Learn more at: https://lonelyentrepreneur.com/ THE ROLE The Community Manager owns the member experience, engagement, operations, reporting, and growth of the Learning Community. This is a senior, high-trust role that operates as the connective tissue between members, leadership, marketing, sales, coaching, and external stakeholders. Community is the product. This role owns it end-to-end. You will: Run daily community operations Drive engagement, activation, and retention Support onboarding, coaching, and trust-based upsell pathways Maintain clean, accurate systems and data Generate reporting for leadership, grants, and partners Act as a strategic partner reporting to the Executive Director of Entrepreneur Success CORE RESPONSIBILITIES - Community Experience & Engagement Own the member journey from first touch through long-term engagement Maintain consistent, visible engagement within Mighty Networks Drive participation in coaching calls, workshops, and events Identify disengaged, stuck, or high-potential members and intervene appropriately Create member recognition, shoutouts, and spotlights Champion member profiles, outcomes, and success stories Platform Ownership (Mighty Networks) Own the structure, flow, and clarity of spaces, topics, and content Ensure members can easily find what they need at each stage Manage live events, group coaching, and announcements Maintain community hygiene, momentum, and clarity Onboarding, Orientation & Member Support Run the full onboarding and orientation experience, including: DM welcome within 24 hours Email and text flows Orientation workshops Follow-up check-ins Provide high-quality responses via platform, email, text, DMs, Zoom, and phone Provide written feedback and research during active coverage hours Conduct individual and group onboarding sessions weekly Coaching, Events & CEO Calls Schedule, manage, and moderate: Group coaching calls Individual coaching sessions CEO calls and special events Set up registration, reminders, agendas, and follow-ups Actively participate in CEO calls by moderating discussion and asking questions Maintain and manage the full coaching and orientation calendar Upsell premium programs and services in a trust-based, needs-driven way Content, Testimonials & Media Record group and individual coaching calls Capture video testimonials and conduct member interviews Pull transcripts and repurpose for documentation, reports, testimonials, and apps Create marketing and reporting materials using Canva Create and publish learning modules, including sourcing images and adding video Social Community Extension Engage with the community across social channels (primarily LinkedIn) Extend Learning Community discussions into external platforms Bring insights, trends, and questions from social back into the LC Help shape and protect the external voice of the community AI & Tools Enablement Stay current on AI tools relevant to entrepreneurs Help members adopt tools without overwhelm Translate complex tools into practical, founder-friendly guidance Identify patterns in tool adoption, confusion, and opportunity Upsell & Cross-Sell (Trust-Based) Identify natural moments to introduce: CEO calls Premium programs Sidekick consulting Events and advanced resources Guide members toward deeper support based on need—not pressure Support launches and in-community initiatives Track upgrade signals and share insights with leadership Reporting, Grants & Stakeholders Generate reports for: Internal leadership Grant reporting Corporate sponsors External stakeholders Collect and synthesize member feedback and outcomes Maintain written and visual documentation of engagement and impact Furnish weekly progress reports to leadership Assist with grant research when needed Data, CRM & Automation Maintain accurate member records in HubSpot Ensure engagement, demographic, and activity data is clean and current Provide segmented lists for marketing, sales, and reporting Manage workflows in HubSpot and Zapier Enrich member profiles through research and online monitoring Leadership & Operations Assist the Executive Director of Entrepreneur Success on a daily basis Operate with autonomy, judgment, and strategic awareness Be available on-call, including evenings, weekends, and flexible holidays REQUIRED QUALIFICATIONS 5+ years managing online or membership-based communities Hands-on experience with Mighty Networks (strongly preferred) Proven ownership of engagement, retention, and community growth Strong HubSpot and automation workflow experience Experience running live events, coaching calls, and orientations Strong social media skills (especially LinkedIn) Working knowledge of AI tools and modern SaaS platforms Exceptional written communication and emotional intelligence Highly organized, proactive, and able to operate independently Canva experience for marketing and reporting materials Comfort working with founders, CEOs, and executive stakeholders PREFERRED EXPERIENCE Entrepreneurship or SMB-focused communities Business consulting or coaching environments Subscription-based products or SaaS Grant-funded or nonprofit reporting environments Video, transcript, and testimonial workflows Curriculum or learning content development Image and video editing experience HOW SUCCESS IS MEASURED Member engagement, activation, and retention Onboarding completion Event and coaching participation Quality and timeliness of reporting Data accuracy and system integrity Trust-based upsell effectiveness Member satisfaction and outcomes WHY THIS ROLE MATTERS Community is the product. This role directly impacts: Member success Grant sustainability Revenue growth Brand credibility Long-term trust Job Types: Full-time, Contract Pay: $50,000.00 - $75,000.00 per year Work Location: Remote