Operations Manager

Operations ManagerOperations Manager (Site Leader) Location: Onsite Reports To: General Manager Booster is building the frictionless, tech-powered energy supply chain for modern transportation. We power the world's largest fleets more efficiently and sustainably through our direct operations and world-class partners. Our BoosterOS platform eliminates the usual manual frictions between order and cash, thereby enabling energy delivery to support more businesses at lower costs. Today, we deliver conventional and renewable fuels directly to fleet vehicles nationwide, reducing costs and lowering carbon emissionswhile paving the way for future clean alternatives. As demand for sustainable energy outpaces infrastructure, Booster provides the critical tech-driven, modular solution, helping customers seamlessly transition to better solutions for their operations, their communities, and our planet. We lead by our values and hold ourselves and each other accountable to them. Our values guide how we interact, the choices we make, and the decisions we takeultimately driving our long-term success as a business. Safetyas our daily guiding principle, Customerat the heart of all our actions, Integrityin doing the right thing even when no one is looking, Excellencein never settling and always raising the bar Boldnessin being brave and creating the future, and Stewardshipin supporting the planet and everyone on itwe support our communities, our customers, and our people while driving play, purpose, and potential every day. Booster is seeking a high-hungry, high-ownership Operations Manager to lead market execution through the Booster Business System (BBS), anchored in SQDPP (Safety, Quality, Delivery, Productivity, People). This is not a maintenance role - it is a builder role. You will own the daily operating system of the market, driving disciplined execution, building scalable processes, and developing a high-performing team. This role requires someone who is relentless about improvement, thrives under pressure, and is driven to make a measurable impact. You are expected to turn strategy into execution by embedding Lean Daily Management (LDM), solving problems at the root cause, and creating an operation that runs on standards - not heroics. Core Responsibilities (SQDPP Framework) Safety (Non-Negotiable Foundation) Own safety as a system, not a checklist Ensure full compliance with DOT regulations, Hours of Service, and operational standards Lead all incidents through 3-Legged 5-Why RCCM to true root cause Conduct regular audits and reinforce a zero-compromise safety culture Build proactive mechanisms to prevent incidents not react to them Quality (Service Excellence & Standardization) Ensure consistent execution of Booster service standards across all sites Drive performance against key quality metrics: Service Fill Rate (SFR), Vehicle Fill Rate (VFR), misses, audit scores Standardize best practices and eliminate variability in execution Partner cross-functionally to close service gaps and improve customer outcomes Reinforce that every miss is a process failure to be solved, not repeated Delivery (Execution & Reliability) Own daily execution of fueling operations across the market Translate demand into optimized routing, scheduling, and resource allocation Ensure on-time, complete, and reliable service delivery Identify and mitigate risks before they impact customers Build operational discipline through clear daily, weekly, and monthly execution rhythms Productivity (Efficiency & Cost Discipline) Drive performance across key productivity metrics: GPH, route efficiency, asset utilization, labor productivity Identify and eliminate waste using Lean / Kaizen principles Optimize resource allocation to balance service and cost efficiency Implement scalable process improvements that increase throughput without sacrificing safety or quality People (Team & Culture Development) Recruit, develop, and retain high-performing Service Professionals Establish a culture of accountability, discipline, and continuous improvement Lead through structured coaching, performance management, and real-time feedback Build bench strength and develop future leaders Create an environment where expectations are clear and performance is consistently elevated BBS Execution Expectations Lead Lean Daily Management (LDM): Tier 1 / Tier 2 meetings Visual management boards aligned to SQDPP Drive structured problem solving using: 3-Legged 5-Why RCCM 4-Blocker / 9-Blocker frameworks Ensure standard work is defined, followed, and continuously improved Build systems that scale not reliance on individual effort Success Profile Experience 3+ years in operations leadership within: Logistics / transportation Field operations / last-mile delivery High-growth, execution-heavy environments Capabilities Proven ability to drive results through people, process, and systems Strong operator with high attention to detail and execution rigor Structured problem solver with a bias toward root cause thinking Comfortable managing real-time complexity while maintaining operational discipline Mindset (Critical) Hungry and driven actively seeks ownership and impact Builder mentality creates systems that outlast the individual Discontent with average constantly pushes for better outcomes Accountable owns results, good or bad Resilient thrives in fast-paced, ambiguous environments Continuous learner always improving self, team, and systems Education Bachelor's Degree preferred What Good Looks Like (SQDPP Outcomes) Safety: Zero preventable incidents, full compliance, audit-ready at all times Quality: Consistent achievement of service metrics (SFR, VFR, minimal misses) Delivery: Reliable, predictable execution with no surprises to customers Productivity: Continuous improvement in GPH, utilization, and cost efficiency People: High-performing, engaged team with strong retention and internal growth This role is the execution engine of the market and the frontline leader of the Booster Business System. If you are someone who: Wants to build, not maintain Takes pride in owning outcome Is driven to win through discipline and continuous improvement Salary Range: $85,000 to $115,000 plus Booster Equity Grant What makes Booster different? Career Progression Room for growth and advancement! Medical Benefits Best in class Medical, Dentist and Vision! We also offer Kaiser for CA Residents only. Employee Referral Program May receive up to $750 for referring a friend, family member or previous coworker. Booster Company Equity! Stock Options at a fast-growing startup with strong VC backing. Flexible PTO Individuals seeking employment at Booster are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Booster does not discriminate against