Korean-English Bilingual Healthcare Customer Service Representative

Job Description:Answer incoming calls from customers Engage thoughtfully with customers to understand their needs Conduct research across multiple systems to resolve questions Provide clear, accurate information to help consumers navigate healthcare options Manage a high volume of interactions while maintaining quality and professionalism Follow a set schedule, including designated breaks and lunches Requirements:At least 6 months of customer service experience Bilingual in English and Korean High school diploma or equivalent Strong empathy, patience, and attentiveness to customer's needs Comfort working with computer systems and Windows based applications A distraction free, designated home workspace A secure, high speed wired internet connection (minimum 25 mbps) Benefits:PTO Tuition reimbursement Health and wellness incentives