Clinical Applications Specialist

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.JOB TITLE: Clinical Applications Specialist (Trainer)DEPARTMENT: Commercial (Field Service)              EXEMPT / NON-EXEMPT: ExemptSUPERVISOR’S JOB TITLE: Regional Service ManagerLOCATION: New JerseyPosition SummaryAs a Clinical Applications Specialist (Trainer), you are responsible for delivering high-quality clinical training and education to customers during and after system installation.You enable customers to effectively adopt and optimize the use of our neurodiagnostic solutions, contributing directly to improved clinical workflows, user confidence, and patient outcomes.This role requires extensive travel and close collaboration with Service, Sales, and Technical teams.Key ResponsibilitiesThis list is not exhaustive, and other duties may be assigned.Clinical Training & Customer EducationDeliver onsite and remote clinical training for new installations, upgrades, and ongoing customer educationProvide structured follow-up training to ensure effective adoption post-installationAdapt training approach to different user groups and clinical environmentsCustomer Support & Clinical LiaisonAct as clinical liaison between customers and the Technical Service teamProactively identify, address, and escalate customer issues and needs as appropriateInstallation SupportPlan and perform smaller neurodiagnostic system installations in line with company standards and customer requirementsPre-Sales & Product SupportProvide pre-sale clinical education and product demonstrations to prospective customers as requiredDocumentation and ComplianceComplete all required administrative tasks and maintain accurate records in the CRM systemStay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.Use only approved documentation in line with company guidelinesContinuous Learning & Contribution to CultureMaintain a high level of clinical expertise and keep all required certifications current through continuing educationParticipate in product and internal training to stay current with software and hardware developmentsSupport the development and ongoing improvement of training materialsContribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.Qualifications & ExperienceCertificates, Licenses, RegistrationsClinical registration and certification in EEG, Polysomnography, or EMG/NCV is requiredRegistry in Evoked Potentials or certified in Intraoperative Monitoring a plus but not requiredEducation And/or ExperienceBachelor’s degree in a clinical or scientific discipline preferred; equivalent combination of education, certification, and directly relevant clinical experience will be considered.5 years of relevant experience in a clinical setting is requiredTeaching experience is strongly recommended, but not requiredKey CompetenciesCommunicates complex clinical concepts clearly to different audiencesAdapts training delivery to customer needs and experience levelsBuilds effective relationships with customers and internal teamsPlans and manages multiple assignments in parallelDemonstrates strong clinical credibility and customer focusTravel Required: ExtensiveOther RequirementsMust reside within assigned territory, near a major airport Must have a valid passportMust have valid driver's license and clean driving record Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.Language & Problem-Solving SkillsAbility to interpret and apply technical, clinical, and business documentationAble to communicate clearly through reports, training sessions, and customer interactionsAble to solve practical problems in varied and evolving situationsPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:Travel to customer sites by air, car, or trainStanding, walking, and moving within hospital or clinical settingsAssembling and handling equipment, including occasional lifting of up to 50 poundsBending, stooping, or kneeling during installation activitiesSuccess in RoleDeliver clinical training independently following initial onboardingSupport multiple customer engagements in parallel once established in the roleAchieve positive customer feedback on training quality and effectivenessMaintain compliance and complete all required documentation accurately and on timePay Transparency: Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $80,000 - 85,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.Be the People part of the Neuro Solution. Apply Today.EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.