Client Service Supervisor

Essential Job Functions Supervises the work of a team of client service specialists Directs workflow and monitors workload to ensure client inquiries are addressed promptly Trains new client service staff in support policies and procedures Creates and distributes documented resolutions for common client service issues Provides direct support to assigned accounts and escalated issues Other duties as assigned Other Skills & Abilities Client Service skills Quality Focus Problem Solving Freight Forwarding Knowledge Documentation skills Listening Resolving Conflict Ability to Multi-task Physical Requirements Job may require extended sitting or standing, use of standard office equipment. Education & Experience High school diploma or GED required Minimum seven years industry experience required Minimum five years supervisory experience required CERTIFICATIONS AND LICENSES Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify Company benefits are contingent upon meeting eligibility requirements and plan conditions.