Commercial Lines Service Center Account Manager

Job Description: New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrollsAccount Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as neededServe as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new businessManages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal UnderwritingRespond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner.Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same dayEfficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requestsProvide accurate policy information to policyholders and agents regarding commercial lines insurance productsDevelop and maintain relationships with agents, customers, other team membersMaintain current understanding of service techniques, underwriting guidelines and product offeringsResearch underwriting information and request appropriate underwriting support documentation needed for each accountRequirements: Bachelors Degree OR: Associate's Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency levelHigh School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency levelProperty and Casualty Agent's License strongly preferredMinimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level.Experience in the commercial lines sector of insurance preferred.Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practicesDemonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc.Benefits: Medical, Dental, and Vision Coverage : Available to you and your dependents. Coverage begins the first of the month after start date.401(k) with the first 3% matched at 100% : the next 6% is matched at 50%Paid Time Off : Paid vacation, sick days, paid holidays, & bereavement daysCareer Development : Including college partnership discounts and industry designation(s) reimbursementsAdditional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP).