Senior Operations Director

A company is looking for a Sr. Director of Operations. Key Responsibilities Set and execute an operations strategy to enhance service delivery and customer experience Define and manage operational KPIs, utilizing data for measurable improvements Lead vendor and partner management, ensuring quality and cost-effectiveness Required Qualifications 10+ years of experience in operations leadership within SaaS or technology environments 5+ years of experience leading senior teams and complex cross-functional programs Experience in onboarding, implementation, and customer success management Proven ability to scale SaaS operations and implement automation tools Strong understanding of fitness business models, including boutique studios and franchises