Digital Account Representative

Digital Account Representative - Full TimeLocation: Amherst NY Company: Firstsource Advantage Pay: $19.00 per hour (bi-weekly pay) Start Date: Monday, April 20thWhy Join Firstsource?Looking for a great opportunity with room to grow? Firstsource is hiring Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this is the job for you.SCHEDULETraining Schedule (First 2 Weeks):Monday - Friday8:00 AM - 5:00 PMRegular Schedule (After Training):Monday - Friday: 8am-5pm or 9am-6pmCOMPENSATION & BENEFITS$19.00 per hour starting payFull-time, permanent positionComprehensive benefits package:Medical, dental, and vision insurance401(k) with company matchPaid time off and holidaysCareer growth and internal promotion opportunitiesJOB RESPONSIBILITIESContact customers to understand their financial situationProvide payment solutions that align with bank policiesDeliver a positive customer experience during each interactionMaintain performance metrics and quality standardsEnsure compliance with federal and state regulationsAccurately document account activityMINIMUM QUALIFICATIONSHigh school diploma or GED requiredAt least 6 months of customer service or sales experienceStrong communication and problem-solving skillsBasic computer and typing skillsDependable with a professional attitudeAbility to maintain confidentialityAbout the RoleThis position supports 1st-party, early delinquency accounts for one of the top banks in the country. You'll join a team that values professionalism, training, and development in a structured office environment.The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.