SERVICE WRITER

Midas Service WriterAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.The Midas Service Writer is responsible for operations and performance (safety, efficiencies, ETC). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Service Writer owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.We are looking for a seasoned Writer with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has three years of experience in the automotive repair business or retail experience, a continuous improvement background, and exceptional interpersonal skills.ResponsibilitiesAs a Midas Service Writer, you will manage and direct all automotive and general service technicians in the operation of the shop, including:Deliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing partsDeliver and discuss pricing estimates with customers as well as promoting shop service specialsOversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucksMaintain inventory countsResponsible for any inventory lossesOverall cleanliness and organization of the facility, including environmental complianceUpdating and submitting daily sales reports to CorporateQualificationsA minimum of 2 years of service writer experienceGeneral automotive knowledgeExcellent customer service dispositionGood communication skillsStrong POS computer and Internet skillsTeam building skillsAbility to work a flexible retail schedule including weekends, evenings and holidaysValid driver's license