Cibolo RX Tech - Pharmacy Care Representative - Part Time

ResponsibilitiesJob Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.Key Responsibilities & Essential Functions:Customer Service / Patient Care:Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient carePromotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate PartnerReceives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVOGenerates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call areaUses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)Directs customers to counseling window for Pharmacist consultationObtains /returns tills from bookkeeping; processes customer transactions at registerMaintains manual signature capture receipts; scans into RXEVO in a timely fashionProperly processes / clears prepaid prescriptionsEnsures all prescription deliveries are finalized; prints RX delivery ledger dailyCompletes contact patient queueFiles / maintains prescription hard copiesAssists Technicians and Pharmacists to ensure complete, efficient production for the shiftParticipates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) eventsChecks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services appsMay participate in other professional services activitiesInventory Management:Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is shortStages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)Complies with Return to Stock SOP to locate prescriptions via inventory management queueEnsures caps, vials, bags, etc., are correctly stockedRecords fridge and freezer temperature logsCompliance / Sanitation:Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptionsComplies with SOP to process PSE transactions; follows manual process only if electronic system unavailableComplies with Central Fill check-in proceduresEnsures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelinesRemoves trash from department; complies with trash compactor processesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Work Experience: Experience in retail - experience in pharmacy a plus - Experience working in a fast-paced environment -Knowledge/Skills/Abilities:Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs - Strong communication and customer service skills - Mathematical skills (including calculating measurements) - PC skills, including MS Office and H-E-B software and programs required by the job - Cash-handling skills - Ability to maintain composure in high-stress situations - Ability to demonstrate strong telephone etiquette - Ability to manage multiple priorities and shift focus between tasks - Ability to work in a team environment - Ability to work with little direct supervision - Willingness to cross-train -Education: or equivalent -Licenses/Certifications: Completion of all training and certification e.g - PCR - RXEVO - HIPAA - FWA - MethGuard - diversity - ACR - H-E-B Screener certification - Company orientation -Physical Demands & Working Conditions:Function in a fast-paced, retail, office environmentWork rotating shifts, including nights and weekendsStand for extended periods (up to 12 hours)Regularly lift 30 lbs or moreFulfill vision requirements for the job, specifically close vision and color visionMaintain H-E-B Rx screener status, including required recertificationThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 12/01/2021