Client Success Manager

Member of the Client Success TeamJob SummaryKatapult is a leading software development firm specializing in engineering solutions that provide reliable utilities for people. We are seeking talented people who want to do better in their work and in the world. We are specifically looking for a Client Success Manager who will serve as the primary relationship owner with Katapult Pro clients. You will drive client health, platform adoption, and revenue growth by applying segment-specific strategies, building trusted partner relationships, and connecting clients with the right Katapult Pro resources at the right time. Your ability to understand client workflows and business objectives, identify expansion opportunities, and execute clear handoffs to our services team will be critical to your impact. The job will be full-time and in person at Katapult's office in Dillsburg, PA.Expected Job RolesEngage with Katapult Pro clients using segment-specific strategyBuild client trust by developing thorough understanding of their workflows, how they use the platform, and what they're ultimately working to achieveOwn the opportunity pipeline from identification through handoff to Katapult Pro servicesAccountable for client health across the full lifecycle, responding to at-risk signals and expansion triggersConduct regular business reviews with key accounts, translating platform usage trends into demonstrated ROI and strategic recommendationsServe as the voice of the client internally, providing feedback to product and development teams on unmet needsDrive adoption of new platform features and workflows across the client baseGuide clients through onboarding and initial project setup, with a clear path towards continuous improvement in how they use the platform over timeQualificationsEmbody Katapult’s core values (create maximum value, people matter, a growth mindset, & fair exchange)Experience in customer success, account management, or a related client-facing role Confidence in communication and relationship-building skills with the ability to engage at multiple levels of a client organizationAbility to interpret platform usage data and translate it into actionable client strategiesStrong organizational skills and ability to manage multiple priorities simultaneouslyTenacity towards understanding client needs and over delivering on expectationsExcellent written and verbal communication skillsProficiency with common business tools (CRM systems, project management software, documentation platforms)Solid foundational understanding of the Katapult Pro platform and its capabilities (Click here to create a free read-only account to view a demo job in our Katapult Pro software)Experience in utility engineering and telecommunications industries is a plusExperience with SaaS platforms and client onboarding processes is a plus Compensation And BenefitsCompetitive salaryQuarterly bonus systemProfit sharing401k retirement programPaid time off (vacation, holidays, sick leave, family care leave, parental leave, & jury duty)Additional weekly PTOFlex timeMedical, dental, and vision insuranceShort and long-term disability insuranceOffice snacks and drinks, salad bar, and ramen barAccess to outdoor and indoor activities for breaks during the day