Food & Beverage FOH Supervisor

Who We AreLevel99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.Level99 Disney Springs, FL - coming this summer!OverviewThe FOH Supervisor supports the front-of-house management team, collaborating with the assistant general manager and general manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.ResponsibilitiesLeads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeepContributes to daily logs and communication mechanisms for the restaurantEnsures labor and controllable costs stay consistently within guidelines set by the companyDaily cash management, reconciliation, and auditsAssists with beverage inventoryThorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related productsSupports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational informationAlways seeking to connect with guests, cultivate relationships, and create regularsListens to guest and staff needs and expectations by being approachable and positive, with an energetic attitudeProactive, quick to react and display leadership with grace, maturity, and decisivenessEnsures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards Other duties, as assignedPosition RequirementsPrevious experience in the hospitality industryExcellent verbal and written communication skills with strong attention to detailHigh integrity and professionalism with a positive, joyful, upbeat and energetic attitude - leading by exampleHigh School education or equivalent Understands, utilizes and embraces new technology and its implementation into our operationAbility to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as requiredAble to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read Able to grasp, reach overhead, push, lift and carry up to 50 poundsAbility to work well under pressure in a fast paced, ever changing work environmentOther Desirable Skills & Experience3+ years’ experience working in a high-volume, hospitality-oriented food & beverage businessRelevant Education: B.S. in Hospitality Management, or other related degree ServSafe, Allergen and ChokeSaver CertificationsWhile we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you workHave a high tolerance for ambiguity, like to go fast, and are excited to learn on the jobAre just a little bit obsessive about getting the details right the first timeHave a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"Level99 is an E-Verify employer.