Remote VP, Customer Resolutions & AI Transformation

A technology solutions firm is seeking a Vice President of Customer Resolutions to lead and transform the Customer Resolutions organization. The ideal candidate will oversee operational functions and drive a data-first operating model using AI and Lean methodologies to ensure positive customer outcomes and regulatory compliance. This role requires over 10 years of senior leadership experience in collections, a strong understanding of financial impacts, and proven success in implementing AI solutions. The position supports telecommuting with travel expectations up to 25%.#J-18808-Ljbffr