Supervisor, People Services & Support

SummaryThe People Services & Support Supervisor (Concierge Services) is responsible for supporting, promoting, and enhancing employee experience through effective management of the Concierge Services Support team as part of the broader People Services & Support function. This role partners closely with employees, managers, and People team members to ensure consistent and effective delivery of People Services & Support across the employee journey.ResponsibilitiesTeam Leadership: Act as direct supervisor of People Support Center Concierge Services team (at least three direct reports spanning across various locations) including team guidance, performance management/development, and escalationsOversight: Lead the Concierge Services team, which acts as the primary point of contact for employee, manager, and People Team inquiries from across the organization pertaining to a variety of HR topics in the employee life cycle including but not limited to health & wellness, time off / leaves of absence, policies/procedures, personal information management, and broader people programs and initiatives, etc. Proactively address and resolve employee issues or concerns, direct to resources/self-service tools, or escalate to Tier 2 support as applicable.Ticket Management & Insights: Through mailbox/ticketing system, oversee triage of Tier 1 People team tickets. Measure and evaluate performance through SLAs and team member satisfaction surveys. Identify opportunities to streamline and simplify processes through simplification and/or automation.Process Management: Oversee centralized People Team processes as People Services & Support function grows and evolves such as Leave of Absence Administration, Data Management, and/or Employee Life Cycle support as assignedRequirementsBachelor's Degree or equivalent experience requiredMinimum of 5 years experience in Human Resources performing employee life cycle processesMinimum two years supervisorial experienceExperience working in a centralized HR Service Delivery structure or equivalent using ticket management tools to manage work, assess insights, and create action plans for improvementsStrong interpersonal and communication skills with the ability to build effective relationships across all levels of the organization.Strong Microsoft Office Suite Skills including Word, Excel and PowerPoint. Ability to perform Lookup functions & pivot tablesStrong Project and Time Management skills in managing projects and programs timely and effectively.Demonstrated ability to manage multiple priorities and projects in a dynamic environment.Strong problem-solving skills and a proactive approach to process improvement.About UsChobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets.For more information, please visitwww.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.The salary range for this full-time position is $82,500.00 - $129,800.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.