Dispatch Associate

Downstream Systems, Inc. is a leading marketplace platform that's transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential—but often overlooked—sectors of our economy.At Downstream, we make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, and site clean-up—all in just a few clicks. No more endless calls, confusing pricing, or waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it—without the headache.But we’re not just about convenience—we’re about impact. By streamlining logistics and digitizing the supply chain, we’re helping reduce waste, cut emissions, and build a cleaner, more sustainable future for everyone. Whether you're managing a small job site or a major development project, Downstream is here to help you keep things moving—efficiently, affordably, and responsibly.Let’s build better, together.QualificationsRequiredRecent college graduate or early-career professional excited to start a career in operations or logisticsStrong organizational skills and the ability to manage multiple tasks at onceClear, confident phone communication and professionalism with customers and vendorsHigh attention to detail and strong follow-throughAbility to stay calm and solve problems quickly in a fast-paced environmentWillingness to work hard, take ownership, and grow in a high-performance startup environmentPreferred (but not required)Internship or part-time experience in operations, logistics, customer service, or hospitalityInterest in construction, logistics, or infrastructure industriesExperience using spreadsheets, CRM systems, or dispatch softwarePLEASE NOTE: This role will be a hybrid role, with a requirement to commute to Downstream's headquarters in Richardson, TX.🌟 Ideal Team Member Profile at Downstream Systems, Inc.At Downstream, we’re not just building a platform—we’re building a movement to modernize and elevate the waste and construction industries. That’s why we look for team members who are not only smart and capable but deeply aligned with the way we show up for each other, our customers, and suppliers. Our cultural beacons are more than values—they’re how we work, lead, and grow.Here’s what a great Downstreamer looks like:💥 Runs into the GapYou don’t wait to be told. When you see a problem or an opportunity, you lean in with curiosity and energy. You’re proactive, resourceful, and comfortable working through ambiguity—because you know that growth often starts where things are messy.🔎 Practices Radical TransparencyYou communicate clearly, openly, and without ego. Whether you’re sharing feedback, surfacing a roadblock, or admitting a mistake, you do so with the trust that honesty drives progress. You don’t play games—you play as a team.🛠️ Takes Pride in What You DoYou care deeply about the quality of your work and the experience of our customers. Whether you’re shipping code, solving a customer problem, or launching a new market, you bring thoughtfulness and craftsmanship to everything you touch. Excellence isn't a goal—it’s a habit.🌱 Gives Others ConfidenceYou lift people up. You empower teammates with clear thinking, strong execution, and generous collaboration. You help others believe in their ability to succeed, and you create space for them to thrive. You lead with kindness and build trust by showing up consistently.At Downstream, we’re a group of builders, thinkers, and doers who care as much about how we work as what we’re working on. If you're energized by solving real-world problems and being part of a company where values guide action—you’ll feel right at home. Let’s revolutionize this industry together.💼 Downstream Employee BenefitsAt Downstream, we believe in taking great care of our team—because when you’re supported, you can do your best work. Here’s a snapshot of the benefits we offer:🩺 Comprehensive Health CoverageMedical, dental, and vision insurance plansHealth Savings Account (HSA) option for added flexibility🛡️ Peace of MindLife insurance coverage to help protect what matters most💰 401(k) Retirement PlanDownstream matches up to 5% of your contributions:100% match on the first 3%50% match on the 4th and 5th percent🌴 Generous Paid VacationWe offer a flexible, paid vacation policy so you can recharge when you need to📈 Company EquityBe an owner in what we’re building with equity in the company