IT Manager
About DarkhiveEstablished in 2021, Darkhive builds hardware and software solutions designed to seamlessly integrate into the military defense system. We offer tactical uncrewed systems, human-machine interfaces, and software continuous delivery platforms.Darkhive is a company of U.S. Special Operations veterans, engineers, robotics perception experts, DevSecOps professionals, defense technology executives, and superb support staff—all mission-first. We believe that the U.S. and our allies deserve high-quality, affordable tools that keep them safe when each second counts.If you are a free-thinking problem solver looking for a highly collaborative and innovative environment, apply with Darkhive today!IT Manager RoleAs the IT Manager at Darkhive, you will play a critical role in shaping our technology infrastructure. You will oversee and manage our IT operations, ensuring that all systems and technologies support our mission effectively and provide user support.This role is responsible for strategic planning, implementation, and ongoing management of our IT infrastructure, cybersecurity compliance, service delivery, and asset management. You will advocate for the technology needs of all departments, provide support for both hardware and software solutions, and optimize our technology stack.This is a full-time, exempt role reporting to the Director, HR. The position is on-site in San Antonio, Texas with no anticipated travel.Essential Duties & ResponsibilitiesAdministrationManage the design, deployment, and maintenance of LAN, WAN, SD-WAN, VPN, and wireless networks across all facilitiesOversee firewall management, intrusion detection/prevention systems (IDS/IPS), DNS, DHCP, and network monitoring platformsPlan and execute network capacity upgrades, redundancy improvements, and disaster recovery connectivityCollaborate with all company departments for seamless onboarding and offboardingIT Service Desk & End User SupportOversee IT service desk functions, ensuring timely resolution of incidents, requests, and escalationsEstablish and continuously improve ITIL-aligned service management processes including incident, problem, change, and request managementDevelop self-service resources, knowledge base articles, and end-user training programs to reduce ticket volume and improve user satisfactionTrack and report on key service desk metrics (first-call resolution, mean time to resolve, customer satisfaction scores) to drive continuous improvementIT Asset ManagementDesign and enforce a comprehensive IT asset management program covering procurement, deployment, tracking, maintenance, and disposalMaintain an accurate and auditable Configuration Management Database (CMDB) of all hardware, software, and licensingCoordinate hardware refresh cycles, warranty management, and secure disposal/sanitization of retired assets in accordance with NIST SP 800-88 guidelinesReconcile software licenses enterprise-wide to maintain compliance and optimize costsCompliance & CybersecurityProactively collaborate with outsourced cybersecurity serviceParticipate in discussions and implement cybersecurity posture in compliance with CMMC and CUI requirementsRequirementsBachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field5+ years of experience in IT management across multiple entities5+ years of network architecture and system administrationKnowledge of Windows, iOS, and Linux operating systemsFamiliarity with management tools (e.g., Jira)Strong knowledge of IT infrastructure, cloud services, and cybersecurity best practicesCollaborate effectively with cross-functional departmentsProven ability to implement and manage technology projects from start to finishExcellent IT problem-solving abilities and strong communication skillsITIL4 and CompTIA Security+ certificationsU.S. Citizenship; ability to obtain and maintain a security clearanceBonus QualificationsExperience in the robotics or defense industryExperience managing IT teamsFamiliarity with project management tools and methodologiesAdditional IT certifications such as CISSP, CISMUnderstanding of FAR/DFARSUnderstanding of CMMC and CUI complianceU.S. Military VeteranPhysical and/or Mental RequirementsAbility to sit and/or stand for periods of timeAbility to use a keyboard, mouse, and other equipment with or without accommodationsAbility to maintain awareness during business hoursAbility to lift and transport IT equipment up to 40 lbs, as neededExcellent written and verbal communication and good command of the English languageLearns and memorizes routine tasksReasonable accommodations will be provided to any person with a disability to perform the essential job functions of this positionDarkhive retains the right to change or assign other duties as required for this positionBenefits Darkhive offersComprehensive medical plans100% employer-paid dental and vision insurance premiumsAutomatic 401(k) employer contribution with vestingVacation and personal time off11 paid holidays5 days of sick leaveStock optionsWelcoming and friendly work environmentRespect for work-life balanceDarkhive is an equal-opportunity employer and prohibits discrimination and harassment against any employee or applicant because of race, color, gender (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state, or local law.J-18808-Ljbffr