Client Advocate II

Job Description Are you passionate about creating opportunities for people to thrive?Catholic Charities is the place for You!Client AdvocateSt Paul Opportunity CenterThe mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.WHY YOU'LL LOVE WORKING HERE:Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you'll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.WAGE RANGE: $19.00-$21/hourAVAILABLE SHIFTS:Monday – Friday from 8:45 AM – 5:15 PMTuesday – Saturday from 8:45 AM – 5:15 PMWednesday – Sunday from 9:30 AM – 6:00 PMSunday – Thursday from 8:45 AM – 5:15 PMMonday – Friday from 9:30 AM – 6:00 PMJOB SUMMARY: Catholic Charities is seeking a dynamic and self-motivated individual who is compassionate, trauma-informed, and culturally aware to serve as a Shelter Advocate II at our St Paul Opportunity Center location.Under general supervision, the Shelter Advocate provides direct support to individuals experiencing homelessness in a safe, low-barrier, housing-focused environment. Staff build positive relationships with clients, respond to immediate needs, connect clients to resources such as housing, employment, and healthcare, and intervene in crisis situations using trauma-informed and de-escalation practices. Staff ensure the facility remains safe, welcoming, and organized, while upholding program policies in a respectful and consistent manner.ESSENTIAL FUNCTIONS:Client Engagement & SupportProvide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.Offer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.Encourage clients toward next steps in their housing plan while respecting client choice and dignity.Safety & Crisis ResponseMaintain a safe and welcoming environment by monitoring common areas, completing safety rounds, and addressing concerns.Respond to crises and incidents using de-escalation and conflict resolution skills.Administer Narcan and other harm-reduction interventions as required.Complete and submit incident reports related to chemical use, threats, safety concerns, or program rule violations.Serve as a Mandated Reporter and follow all reporting requirements.Operations & DocumentationAccurately collect, enter, and manage client data in the system of record.Complete client intakes, enrollments, and exits in accordance with program requirements.Enforce shelter and drop-in center rules and policies fairly and consistently, balancing accountability with empathy.Assist with daily operations including client check-in, belongings storage, laundry, meal service (drop-in center), and ensuring facility cleanliness.Check clients' belongings for prohibited items at entry to support safety.Collaboration & Professional DevelopmentWork closely with supervisors, case managers, and community partners to support client housing goals.Participate in team meetings, training, and mentorship to strengthen shelter practices.Contribute to program development and quality improvement efforts as assigned.Other duties as assignedMINIMUM QUALIFICATIONS:Must be 21 years of age and successfully pass a criminal and Department of Human Services background check.High School Diploma or equivalent required.Prior experience in a Shelter or Drop-In Center a plus.Has the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.Commitment to trauma-informed care, harm reduction, and housing-first principles.Strong interpersonal and communication skills.Ability to remain calm, professional, and empathetic under pressure.Flexibility to respond to changing needs in a fast-paced environment.Basic computer proficiency, including familiarity with Windows-based programs.JOB CLASSIFICATION: Fulltime; Hourly; Non-ExemptPHYSICAL REQUIREMENTSCPRYesDrivingNoOperating specialized machinery (additional assessment may be required)NoWalking or standing > 2 hours/shiftYesLifting up to 25lbs without assistanceYesLifting up to 50lbs without assistanceNoPhysically restraining clientsNoCatholic Charities is an equal opportunity employer.Job Description Updated: 09/25/2024.Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.