Technical Support Lead

Position: Technical Support LeadCompensation: $ 45 - 49 /hour, depending on experienceLocation: Atlanta, GeorgiaInceed has partnered with a great company to help find a skilled Technical Support Lead to join their team!Join a dynamic environment with a leading company in the US, where growth opportunities abound. As a Technical Support Lead, you'll manage and optimize payment technologies for a renowned brand, ensuring top-tier guest satisfaction. This position is a backfill due to a contractor's notice, providing you with the chance to make an immediate impact.Key Responsibilities & Duties:Ensure payment IT products function as expected with Level 3 support.Lead a team coordinating Level 3 activities for payment platforms.Establish connections with brand and franchisee teams.Mentor and build knowledge within the team.Develop executive dashboard reporting for leadership.Collaborate with teams to roll out technology programs.Manage vendor escalations and communicate updates.Required Qualifications & Experience: 3-5 years in development or implementation of payment technologies.3-5 years of managerial and leadership experience.3-5 years in project management or IT staff management.Nice to Have Skills & Experience: SQL knowledge.PowerShell scripting.Perks & Benefits: 3 different medical health insurance plans, dental, and vision insuranceVoluntary and Long-term disability insurancePaid time off, 401k, and holiday payWeekly direct deposit or pay card depositOther Information: Collaborative environment with growth opportunities.Internal job postings priority for contractors.Virtual interview process.Onsite schedule: 8-5 EST.If you are interested in learning more about the Technical Support Lead opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.