General Manager — Residential & Commercial HVAC/Plumbing Services

General Manager — Residential & Commercial HVAC/Plumbing ServicesLocation: On-site in Northern New Jersey (convenient to Passaic, Morris, Essex & Sussex Counties)Compensation: $175K base + substantial performance-based bonus + full benefitsOverviewA privately held, multi-division HVAC and plumbing services company is seeking a hands-on, results-oriented operational leader to oversee business performance, workforce management, and process improvement. The company provides installation, repair, and maintenance services for both residential and commercial customers. This role leads a 25+ person team—including technicians, field supervisors, customer service, and sales—and supports dozens of active service calls and projects at any given time.Role SummaryThe General Manager will take operational ownership of a fast-growing service organization known for responsiveness, technical expertise, and high-quality workmanship. You will align people, systems, financial goals, and customer service expectations to drive growth, operational efficiency, and long-term profitability.Key ResponsibilitiesLead budgeting, forecasting, and financial performance with a focus on revenue, margins & net incomeOversee fleet, tools, inventory, and HVAC/plumbing equipment acquisition, utilization, and maintenanceManage and develop service managers, dispatch, customer service, install crews, and plumbing/HVAC division leadsStrengthen lead generation, scheduling, estimating, proposal workflows, and project intake processesUtilize software, automation tools, CRM/field service platforms, and AI to improve efficiency and proposal turnaround timeDefine and track KPIs across operations—technician productivity, close rates, callbacks, customer satisfaction, job profitability, etc.Maintain smooth communication between the office, warehouse, service technicians, and install teamsSupport expansion into new service offerings, territories, verticals, or maintenance contract programs—including recruiting and process designPartner closely with the CEO to execute strategic initiatives and long-term visionEnsure compliance with safety standards, licensing requirements, manufacturer guidelines, and industry best practicesIdeal Background10+ years of operational leadership in HVAC, plumbing, mechanical contracting, or related tradesExperience serving both residential customers and commercial/industrial accountsProven success managing field technicians, office staff, and multiple revenue-generating divisionsStrong people leadership—coaching, motivating, developing, and retaining teamsFamiliarity with estimating, service agreements, maintenance contracts, permitting, and bid responsesSystems-oriented mindset—comfortable building processes, enforcing accountability, and scaling operationsExperience using dispatching, scheduling, CRM, or workflow management platforms; interest in automation tools and AIStrong recruiting instincts and industry network to identify and hire top technicians and managersWho Will Thrive in This RoleHands-on leaders who enjoy spending time in the field, visiting job sites, and understanding operations firsthandProblem-solvers who build, refine, and optimize systems—not just maintain the status quoMotivators who inspire performance, trust, communication, and teamwork without micromanagingHigh-accountability operators who prioritize responsiveness, safety, professionalism, and customer experienceBuilders who are energized by growing teams, scaling processes, and strengthening culture from the inside out