Security Officer

Job TitleSecurity OfficerDescriptionGeneral PurposeUnder close supervision, maintains security and safety of customers, staff and property in library by patrolling assigned areas; responsible for detecting and preventing thefts or vandalism and for removing and detaining suspicious or disorderly individuals.SupervisionWorks under the close supervision of the Library Manager, Security; and does not exercise supervisory responsibility.Examples of DutiesPrimary ResponsibilitiesThe following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Monitors and admits only authorized staff into the staff entrances to the library; patrols outside grounds and parking lots; checks and secures all windows for breakage for ground level; reads and reviews daily log, reports and e-mails.Opens building; turns on light switches; turns on escalators; notifies supervisor of any overnight break-ins or other security/safety issues; answers telephones and relays messages as appropriate; patrols assigned buildings and grounds; monitors and sits at post at assigned entrance doors; responds to radio calls; and checks all fire exits and fire extinguishers.Monitors cameras in Security Control Center; monitors staff parking gate, sign in/out contractors; checks area for unauthorized persons in B-level basement checking fire hose closet; and patrols all areas of building and handles routine customer complaints.Opens doors for contractors and roof doors as approved and necessary; inspects bags, briefcases, and other materials as customers enter the building; assists and directs customers with their questions and directions.Takes staff identification photos; reports suspicious individuals to dispatch; watches for disorderly persons and enforces policy when needed; checks all and tests emergency lighting; and checks building and grounds during heavy rains.Ensures staff and customers have all vacated the building at the end of the day and the building is empty prior to locking it for the evening; monitors all trash leaving the building when outer dock doors are open; monitors the staff parking lot as assigned while the gate is left open for the public after 5 p.m. for free parking.Provides support to the Manager, Security on matters as directed; participates on a variety of committees as assigned; prepares and presents reports and other necessary correspondence as assigned; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Library policies and procedures, rules and regulations.Ensures an environment of customer-responsive services, providing customer-responsive service and handling customer service issues.Performs other duties as assigned or required.Minimum QualificationsEducation and Experience:High School Diploma/GED and one year of basic security experience that includes heavy public contact, preferably working in large buildingsRequired Licenses or Certifications:Must possess a valid State of Michigan Driver's License.A valid First Aid & CPR certification is required at hire or within sixty days of employment.Required Knowledge of:Accepted practices relating to security operations.Pertinent federal, state, and local laws, codes, and regulations.Basic methods and techniques of security monitoring and emergency preparedness.Modern office procedures, methods, and equipment including computers and computer applications such as word processing and databases.Basic First Aid, CPR and other related emergency services.Public library operations, services, and policies.Customer service standards and procedures.Required Skill in:Interacting with people of different social, economic, and ethnic backgrounds.Applying basic principles and practices of security management.Understanding industry concepts of security management.Demonstrated commitment and ability to work with and serve a staff and community with diverse cultural, educational and experiential backgrounds.Utilizing personal computer software programs affecting assigned work and in compiling and preparing clear, detailed and accurate written logs and reports.Meeting deadlines and adapting to unexpected changes in workflow and assignments.Working with internal and external customers in a professional, friendly and cooperative manner.Responding appropriately to emergency situations and critical incidents.Administering basic first aid, CPR, and other related emergency services.Responding to inquiries in effective oral and written communications.Establishing and maintaining effective working relationships with Library and department staff, board members, outside agencies, and the general public.Supplemental InformationPhysical Demands / Work Environment:Work is performed in a standard library environment.Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 50 pounds.Employment BenefitsThe City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:HealthMedical - Eligible for hospital, surgical, and prescription drug benefits.DentalVisionInsuranceLife Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.Paid Time OffSick LeaveVacationHolidaysOther Leave BenefitsThe City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leaveRetirement BenefitsCity Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service.In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;Employees are vested after ten (10) years of service, regardless of age.Advancement OpportunitiesEmployees have many opportunities for growth and career advancement throughout all City departments and divisions.Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.