Supervisor, Training

Description The Training Supervisor performs all training aspects of the Initial Bus Operator Training Program for new hires, refresher and continuing training for Bus Operators and other Operations Division personnel. They conduct in-service performance evaluations, including coaching and counseling for Bus Operators. As well as investigate and report on accidents, and other operational problems. This role requires being onsite five (5) days per week. Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required. Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings. Essential Functions Provide, coordinate and facilitate the training of new Bus Operators including the evaluation and documentation of performance. Recommend disqualification as appropriate. Administer skills tests as a certified Third Party Commercial Drivers License Examiner. Provide continuing training for Bus Operators and other Operations Division personnel including: driving instruction, refresher training, equipment qualification, and recertification, radio, emergency, and accident procedures, interpersonal communication, customer service, and security training. Conduct training need assessments, post-training evaluations and review of operator performance data. Review, update and maintain training programs to ensure compliance with legal and regulatory requirements. Participate in the design, development, and revision of training programs and support materials, using varied media methods (e.g., desktop, computers, video/photo equipment, written materials, etc.). Provide a variety of training assistance for agency departments. Assist Human Resources in pre-employment testing for qualified bus operator applicants. Conduct and document evaluations of in-service bus operation skills and customer relations, as requested and required by Bus Transportation management. Assist operators and transportation management in a variety of post accident/incident procedures. May provide coaching or counseling to operators. Provide supervisory assistance during weather emergencies, special events, etc. Provide bus transportation for other departments when requested. Serve on various committees and special projects. Coordinate, and/or assist and staff special events such as Bus Roadeos, Disability Awareness Days, etc. Position Requirements A minimum of a High School Diploma or equivalent is required. A Bachelor's Degree in education, organizational development, training, communication or a related field is desired. Three (3) years of experience as a full-time TriMet Bus Operator, demonstrating superior skills in transit vehicle operation, customer relations, and knowledge of District policies and procedures is required. Additional experience in training, teaching, adult education and/or curriculum design, or communication at a supervisory level is preferred. Possession of current/valid or ability to obtain Class "A or B" CDL issued by Oregon or Washington with Passenger Endorsement and No Restrictions on Airbrakes; ability to pass a driving record check meeting TriMet driving record standards. Selection Criteria Knowledge of TriMet operations, services, strategic direction and policies. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Demonstrated knowledge of operational characteristics, features, and mechanical systems of TriMet's bus fleet, as related to bus operator responsibilities. Knowledge of principles and processes for providing customer service to include meeting quality standards for service. Ability to communicate information and ideas so that others will understand, both verbally and in writing. The ability to speak before varied size and diverse groups. Ability to identify, analyze and resolve internal/external customer relations issues effectively and with diplomacy. Ability to identify procedural problems and recommend, mitigate or implement appropriate actions. Ability to work varied days, hours, and shifts as needed. Ability to qualify and maintain certification as Oregon DMV certified Third Party License Examiner. Ability to establish and maintain effective working relationships with employees, management and the general public, including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other vulnerable populations. Skill in the use of personal computers and related software as well as audio and video equipment. Type of Position / Grade/FLSA Union, Non-Exempt, Regular Full-time. Salary Range Minimum: $37.37 Maximum: $49.83 Effective December 1st 2023. Wage will be in accordance with the current Working and Wage Agreement. Selection Process 1. Application Review 2. Work Record Review 3. Driving Record Review - Upon submitting your application, you are required to submit a DMV report from every state (except Oregon) where you have held a driver's license in the past three (3) years. 4. Panel Interview Supplemental Information Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, education and training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each. Internal applicants: Employees who meet the minimum qualifications are welcome to apply. Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered. If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission. If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation. TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities. ADA Statement As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work. If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation. Full-Time and Mini-Run Operator (MRO) Union Employee Benefits Medical Plan Options Regence Union PPO 80/20 - Deductible: $300 Individual/$900 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $2,300 Individual/$6,900 Family; Prescription Drugs: $10 Generic/$25 or 20% Formulary/50% Non-formulary. Benefits listed are for in-network, preferred providers. Regence Union PPO 90/10 - Deductible: $150 Individual/$300 Family; Office Visit: 10%, after deductible; Out-of-Pocket Max: $1,650 Individual/$4,950 Family; Prescription Drugs: $5 Generic/$15 or 20% Formulary/50% Non-formulary. Benefits listed are for in-network, preferred providers. Regence Union Health Savings Account (HSA) - Deductible: $1,600 Individual/$3,200 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $5,000 Individual/$10,000 Family; Prescription Drugs: 20%, after deductible. Benefits listed are for in-network, preferred providers. Kaiser Permanente EPO - No deductible; Office Visit: $10 copay; Out-of-Pocket Max: $600 Individual/$1,200 Family; Prescription Drugs: $10 copay. All medical plans include prescription drug and vision coverage. Dental Plan Options Delta Dental of Oregon, provided by Moda - Preventive Services paid at: 100%; Basic Services paid at: 80%; Major Services paid at: 50%; $2,000 max benefit per person/year; Orthodontia paid at: 50% to $3,000 lifetime max/person. Kaiser Dental - $10 Copay; Preventive Services paid at: 100%; Basic Services paid at: 80%; Major Services paid at: 50%; $2,000 max benefit per person/year; Orthodontia paid at: 50% to $3,000 lifetime max/person. Coverage Effective Date Full-time Employees - Medical, vision, prescription, and dental coverage is effective the first of the month following your date of employment. Mini-run Operators - Medical, vision, prescription, and dental benefits are effective the first of the month following 30 days of employment. Medical and Dental Rates Effective January 1, 2024 Regence Union 90/10 PPO Employee: $ 166.98 Employee & Spouse: $ 350.64 Employee & Child(ren): $ 292.18 Employee & Family: $ 467.56 Regence Union 80/20 PPO Employee: $ 45.06 Employee & Spouse: $ 94.64 Employee & Child(ren): $ 78.86 Employee & Family: $ 126.18 Regence Union HSA Employee: $ 0.00 Employee & Spouse: $ 0.00 Employee & Child(ren): $ 0.00 Employee & Family: $ 0.00 Regence Union HSA Employer Contribution Employee: $ 69.52 Employee & Spouse: $ 145.94 Employee & Child(ren): $ 121.66 Employee & Family: $ 194.60 Kaiser Permanente EPO Employee: $ 47.20 Employee & Spouse: $ 94.42 Employee & Child(ren): $ 84.98 Employee & Family: $ 141.62 Delta Dental of Oregon Employee: $ 3.24 Employee & Spouse: $ 6.12 Employee & Child(ren): $ 5.94 Employee & Family: $ 8.90 Kaiser Dental Employee: $ 2.74 Employee & Spouse: $ 5.02 Employee & Child(ren): $ 6.16 Employee & Family: $ 9.24 Employee Assistance Program (EAP) TriMet employees have access to the EAP through Canopy. The EAP is a free, confidential resource available to help employees (and their household members) with life's everyday issues. It also provides many other services including, but not limited to: counseling sessions, webinars, financial coaching, home ownership program, and online access to a wealth of information and resources. Wellness Program TriMet supports health and wellness through our Wellness Matters Program. Annual wellness offerings include: onsite biometric screening and flu shot clinics. Flexible Spending Accounts Health Care Spending Account - Allows employees to set aside pre-tax dollars to pay for medical, vision, and dental expenses not covered by their health plan. Dependent Care Spending Account - Allows employees to set aside pre-tax dollars to pay for dependent care expenses. Limited Flexible Spending Account - Allows employees enrolled in the Regence HSA plan to set aside pre-tax dollars to pay for vision and dental expenses not covered by their health plan. Disability Insurance Long-term Disability/Permanent Disability Refer to the Working & Wage Agreement for information on permanent disability. Life and Accidental Death & Dismemberment (AD&D) Insurance Basic Life and Accidental Death & Dismemberment (AD&D) Insurance - TriMet provides Basic Life and AD&D Insurance to assist employees and their families in the event of death or dismemberment. These benefits are fully paid by TriMet. Union Mini-run Operators Benefit Amount: $18,250 All Other Union Employees (working at least 20 hours/week) Benefit Amount: $25,000 Voluntary Life and AD&D Insurance - Employees may purchase additional life and AD&D insurance for themselves, spouse/domestic partner, and their child(ren). Employees pay the full cost for this insurance and must elect coverage for themselves in order to elect coverage for their dependents. Employees may purchase one or more of the following voluntary coverages: Hospital Indemnity insurance helps keep your finances on track when you are in the hospital. It pays you or a covered family member directly and you can use it to help cover costs such as copays, deductibles and living expenses. Critical Illness insurance can help with costs from a serious illness that your medical insurance does not cover. It pays you or a covered family member a lump sum to use toward expenses like deductibles, groceries or childcare during recovery. Accident insurance can help with costs that medical insurance does not cover if you are hurt in an accident. It pays you or a covered family member directly and you can use it toward your deductible, copay or daily expenses during recovery. Pension Defined Contribution Plan 401(a) TriMet provides a defined contribution pension plan to employees. TriMet deposits the equivalent of 8 percent of an employee's base pay into an investment account each pay period. The employee also has the option of contributing up to 15 percent of his/her base pay pre-tax to the account each pay period. The employee directs the investment of the employee's individual account. The employee is vested in the account after three years of service. Deferred Compensation Plan 457(b) A Deferred Compensation Plan Section 457 (a plan for public employees), allows the employee to build retirement savings with pre-tax dollars to supplement pension, Social Security and private investment. Paid Leave Refer to the Working & Wage Agreement for complete information on sick, vacation, holiday, and personal days. Free Transit Pass All full-time employees, their spouses/domestic partners, and eligible* dependents are eligible for a photo identification badge, which is honored as a bus/MAX pass on all lines of the District following their first 120 (one hundred twenty) calendar day probationary period. Mini-run operators their spouses/domestic partners, and eligible* dependents are eligible for a photo identification badge, which is honored as a bus/MAX pass on all lines of the District following their 6 (six) month probationary period. Child dependents are eligible for a free transit pass up to age 19, or age 24 if living at home and attending school full-time. TEI Membership TriMet's corporate fitness center (TEI) is available to employees, and their spouse or eligible domestic partner, at five locations. Membership dues are only $13.00 per month for TriMet employees and an additional $6.00 per month for a spouse or eligible domestic partner. Please note: Full Time (FT) & Mini Run Operator (MRO) employees receive a security ID badge and are eligible to join TEI immediately upon hire. The spouse or domestic partner, however, does not receive a spouse ID badge until after the employee has successfully completed their probationary period. At the end of the probationary period, TriMet spouse identification badges will be issued to the employee's spouse or eligible domestic partner at the employee's request. Once the spouse/domestic partner receives their ID badge, they will be able to join TEI. NOTICE: The information contained in this document is intended solely to provide general information regarding the benefits offered by TriMet. This information is subject to change at any time. Revised: 12/12/2023