Technical Support Representative

Job Description Technical Support Representative Job DescriptionThe employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.RequirementsHigh School DiplomaExemplary Attendance and PunctualityExcellent written and oral communicationStrong work ethicAbility to multi-task and reprioritize throughout the dayMust be able to lift up to 75 pounds repetitivelyOvernight Travel is required( averages 35%)Valid Driver's LicenseValid Passport is a plus2+ years experience in the help desk environment is requiredCompany DescriptionPlease send resumes to You may also mail to You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Xante CorporationAttention HR P. xaygatp O. Box16526Mobile, AL 36616Company DescriptionPlease send resumes to You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616