Eligibility Specialist II (Childcare)

General Statement of DutiesThe Department of Social Services seeks a highly motivated, dependable professional with advanced communication and exceptional customer service skills to determine eligibility for Subsidized Childcare Assistance.Distinguishing FeaturesThe successful candidate will complete applications by interviewing Forsyth County residents and enter the information in the Statewide eligibility system NCFAST for the Childcare program.This position calls for the ability to work in a fast-paced, evolving environment and possibly telecommute.Minimum Education And ExperienceGraduation from high school or GED and three years of paraprofessional, clerical, or other public contact experience, which included negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks.One year of experience in an income maintenance program may substitute for two of the three years of relevant experience.Higher education may be considered a substitute for all or part of the experience requirement.Essential Duties And ResponsibilitiesThe successful candidate must be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions based on verifications received from Forsyth County residents.They must have exceptional organizational skills, the ability to perform basic mathematical calculations, work quickly within deadlines, proficient knowledge of universal computer technology such as Microsoft Office and 365 and general office equipment, and thrive in a team-oriented environment.Prefer NCFAST experience and the ability to demonstrate Forsyth County We Care Principles:Integrity, Awareness, Accountability, Excellence, and RespectClick to view Full Time with Benefits information.Click to view Part Time with Benefits information.These links do not apply to positions that are Part Time, no benefits.01The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.Yes I understand and agreeNo I do not agree02Please select your highest level of completed education.Some High SchoolHigh School Diploma or GEDSome College, Trainings, CertificationsAssociate's DegreeBachelor's DegreeMaster's Degree or Advanced Degree03What best describes your years of experience in eligibility, case management or related work?No experienceLess than 2 years2 to 4 years4 to 6 yearsMore than 6 years04What best describes your years of experience in customer service?No ExperienceLess than 3 years3 to 5 years5 to 7 years7 to 10 yearsMore than 10 years05Which best describes your years of experience working in an office environment?No experienceLess than 2 years2 years to less than 5 years5 years or more06How many years of experience do you have working with NCFAST?No experienceLess than 2 year2 to 4 years4 to 6 yearsMore than 6 years07With which software are you proficient (choose all that apply)?Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft AccessOutlook Required Question