Guest Services Agent

Valor Hospitality - - Responsibilities: Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio; Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio; Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies; Manage phone activity including providing general knowledge to callers; Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms